Customer Service/ Telesales/ QA

Are you a confident communicator with a hunger for results?

Bidfood Armidale is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our branch.

This is an inbound, phone-based role and we're looking for a driven and energetic Telesales Representative – As the first point of contact for many of our customers, you'll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you'll thrive here.

You'll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a fast-paced, inbound customer service and telesales role. You'll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You'll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

• Answer inbound phone calls and take orders
• Make Outbound calls to new and existing customers
• Build trusted relationships with regular customers
• Respond to emails and product enquiries in a timely manner.
• Process orders accurately using internal software
• Onboard new customers and assign to sales reps
• Liaise with sales reps and managers to resolve service issues
• Maintain accurate customer and product records

This is a great opportunity to become part of a high energy, dynamic team providing service to our internal and external customers. Duties will include processing daily banking, payroll, Quality & HACCP record keeping inwards paperwork, despatching orders, stock management, scheduling and liaising with customers & suppliers.

To succeed you will have initiative and a 'can-do' attitude. In addition, you will be able to demonstrate:

• Work confidentially and handle sensitive information
• Strong attention to detail and a high level of accuracy
• Ability to work independently and as part of a team
• High level of motivation, meet deadlines, work quickly & accurately
• Success in managing multiple and diverse tasks & computer systems
• Excellent communication & negotiation skills

Additional training will be provided to the successful candidate.

About you

You're someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it's a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you've worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you'll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Armidale

Bidfood Armidale is more than just part of Australia's leading foodservice distributor – we're deeply embedded in the rhythm of New England's hospitality and institutional foodservice. From university campuses and private schools to pubs, cafés and regional aged care, our team supports a diverse customer base across the Armidale region. With strong local knowledge and a service-first approach, we help keep kitchens stocked, customers supported and operations running smoothly.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You'll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we'd love to hear from you. Apply now via the button below and take the next step in your career with a team that's proud to support Australian foodservice.

Applications close:  Friday 7th November 2025

Please note only short-listed candidates will be contacted.