Customer Support and Administration Officer – Finance

2 weeks ago

Melbourne, Victoria, Australia RACV Full time $60,000 - $80,000 per year

Great things start here

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast paced, and fun environment in which to work. We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

  • A competitive salary
  • Hybrid working arrangement
  • A supportive company culture
  • Extensive and ongoing training
  • Free Roadside Assistance
  • Discount on RACV Insurance products & resort accommodation
  • Career development & Volunteering opportunities

About the Opportunity

Reporting to the Payment Support & Administration Team Leader, you will play a key role in supporting our members/debtors with enquiries related to their existing loans. Drawing on your strong customer service skills, you'll assist via phone and other channels to ensure a positive member experience.

You thrive in a dynamic environment, comfortably switching between handling administrative tasks and assisting with call queues, all while maintaining a high level of organisation and attention to detail.

Some of your key responsibilities will be:

Loan Servicing & Member Support:

  • Responding to inbound calls from members/debtors regarding existing loan accounts
  • Actioning loan-related requests received through various channels (email, website, etc.)
  • Managing service request and complaint cases efficiently through Salesforce
  • Handling returned mail ("Return to Sender")
  • Making proactive outbound calls to support account servicing

Administrative & Operational Support:

  • Performing bank statement reconciliations
  • Managing invoicing processes
  • Maintaining accurate data records
  • Administering NAB Connect, including batch processing
  • Completing refund processing and loan finalisation reconciliations

What you'll need to be successful:


•      "Can do" attitude


•     Customer centric focus


•     Strong ethical standards


•     Solid work ethic – Productivity targets met


•     Organisation skills


•     Team player

The RACV difference

We celebrate diversity and foster an inclusive environment where every unique perspective sparks fresh ideas. Ready to unlock your full potential? Join our team and be part of meaningful work that makes a real impact beyond the day-to-day

Application process

You can learn more about the RACV at 

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis -Corporateand whether any reasonable adjustments may be required.

  • Customer Support And Administration Officer – Finance

    2 weeks ago

    Melbourne, Victoria, Australia Racv Full time

    Customer Support and Administration Officer – RACV FinanceJoin to apply for theCustomer Support and Administration Officer – RACV Financerole atRACVCustomer Support and Administration Officer – RACV FinanceJoin to apply for theCustomer Support and Administration Officer – RACV Financerole atRACVGet AI-powered advice on this job and more exclusive...

  • Reception and Office Administrator

    7 days ago

    Melbourne, Victoria, Australia Stratton Finance Full time $104,000 - $130,878 per year

    About Stratton FinanceWe may be a finance company, but we are not one of those old-school finance companies. With over 25 years of proven experience, Stratton Finance is an award-winning finance broker that has supported hundreds of thousands of Australians in purchasing their car, boat, caravan, or commercial asset. We are real people, who work closely with...

  • Customer Support And Administration Officer – Racv Finance

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Customer Support and Administration Officer – RACV FinanceOnly for registered membersMelbourneAUD 80, ,000Customer Support and Administration Officer – RACV FinanceJoin to apply for the Customer Support and Administration Officer – RACV Finance role at RACVCustomer Support and Administration Officer – RACV FinanceJoin to apply for the Customer...

  • Support Officer

    1 week ago

    Melbourne, Victoria, Australia beBeeAdministrative Full time $60,000 - $80,000

    Job Summary:This position is responsible for providing administrative and finance support to the organization.Key Responsibilities:Provide administrative and finance support to ensure the office works effectively and efficiently.Undertake core administrative and finance work and will be a detail-oriented team player with great service delivery skills.Key...

  • Administration And Finance Support Officer

    1 week ago

    Melbourne, Victoria, Australia United Workers Union Full time

    ADMINISTRATIVE & FINANCE SUPPORT OFFICER - VICUNITED WORKERS' UNIONThe United Workers Union is seeking a highly motivated full-time Administrative / Finance Support Officer based in Docklands, VIC.ABOUT UNITED WORKERS' UNIONUnited Workers' Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces...

  • Office & Finance Administrator - Part-Time

    2 weeks ago

    Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $104,000 - $130,878 per year

    About the Role: Our client, a well-established construction company based in Mulgrave, is seeking a proactive and highly organised Office & Finance Administrator to join their supportive team. This is a part-time role (25 hours per week), ideal for an experienced administrator who thrives in a varied position and enjoys working across multiple business...

  • Receptionist & Office Administrator

    6 days ago

    Melbourne, Victoria, Australia Stratton Finance Full time

    Full time permanent opportunity in our Port Melbourne office- Free onsite parking & close to public transport- Close-knit team, exposure and ownership of diverse work**About Stratton Finance**We may be a finance company, but we are _not_ one of those _old-school_ finance companies. With over 25 years of proven experience, Stratton Finance is an award-winning...

  • Finance Operations Officer

    2 weeks ago

    Melbourne, Victoria, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Receptionist & Office Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Stratton Finance Full time

    Full time permanent opportunity in our Port Melbourne office- Free onsite parking & close to public transport- Close-knit team, exposure and ownership of diverse workFull time permanent opportunity in an established national finance company, no previous receptionist experience required- Full time permanent opportunity in our Port Melbourne office- Free...

  • Finance/Administration Officer

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Sigma Healthcare is a leading Australian full-line pharmacy wholesale and distribution business. We support one of the largest pharmacy networks in the country, with over 1,200 branded and independent stores — including well-known retail banners like Chemist Warehouse, Amcal, and Discount Drug Stores.We are passionate about delivering excellence in...