Customer Service Representative

1 week ago

Townsville, Queensland, Australia Avis Budget Group Full time $73,300 per year

Dreaming of a job where every day feels like a new destination?
Join us at our Townville Airport location connect with travellers and locals alike from across the globe and play a part in making our customers hire process unforgettable.

If you thrive in a fast-paced, dynamic environment and love the idea of being at the heart of travel and locals, we have the perfect opportunity waiting for you.

Your next adventure starts here. Ready to drive our location to new heights?

  • Townsville Airport based
  • Work-Life Balance -> 3-4 days per week
  • Free staff parking & uniforms provided
  • Learning & Development Opportunities
  • Training provided

About the Role

In this role you will be the face of our brand You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

  • Establishing customer car rental needs by actively listening

  • Review in detail ABG's various add on's and services as to determine what may best suit the customer

  • Communicate rental procedures and guidelines effectively

  • Complete rental bookings in a timely, efficient and accurate manner

  • Answering customer questions and inquiries

Perks you'll get

  • $33.38ph + loadings + commission incentives

  • Employee discounts on car rental across Avis Budget Group

  • Wellbeing programme incl. life insurance + discounted health insurance + superannuation options

  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more

  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

  • Full training provided to help you achieve your goals & reach your potential

What we're looking for

  • Applicants must have a full(unrestricted) and valid driver's licence

  • This is a casual position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays, due to the nature of the role we are unable to consider WHV holders

  • Ability to work in a fast paced environment while delivery exceptional customer service

  • Previous experience within retail, hospitality, customer service or similar roles

  • Ability to follow procedures and adhere to company guidelines and standards

  • Comfortable learning and using various computer systems to accurately input rental information

Who we are 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

#Driventobethebest2

TownsvilleQueenslandAustralia

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