Customer Delivery Representative

3 days ago

Townsville, Queensland, Australia Club Assist Full time

Club Assist is a global market leader partnering with motoring clubs worldwide to improve member experiences. As battery technology experts, we specialise in the sourcing, storage, distribution and installation of automotive, motorcycle and marine batteries, alternators and starter motors. Our mobile service offering includes roadside services, battery replacement, alternators and starter motor replacement and vehicle inspection.

The Role

The primary function of the Customer Delivery Representative (CDR) is to deliver stock to our wholesale customers as per set runs and ensure that set sales targets are met. The CDR is also responsible for developing a strong rapport with all customers through the delivery of exceptional customer experience at each call.

The CDR will create value for Club Assist by delivering services and products to customers, who always rely on efficient servicing and supply.

Duties and Responsibilities

  • Stock maintenance including racking, rotation, cleanliness, POS management, targeting CSP scrap, replacing warranty stock, battery management and the regular lifting, moving stacking and rotation of batteries.
  • Administration and Invoicing including banking, stock movements, non-cash transaction management, and that relevant documentation is raised accordingly.
  • Customer Service including ensuring all customers are visited on the run schedule, developing and maintaining a strong rapport with relevant customer staff,
  • Maintain Club Assist vehicles - keeping them clean and serviced per schedule, washing them weekly and driving them with courtesy.
  • Warehouse management including the cleanliness and tidiness of the warehouse is maintained and secure.
  • Maintaining regular communication with the Distribution Manager including the redirection of new business prospects or customer intelligence.
  • Ensure that all OH&S legislation is strictly adhered to at all times.
  • Demonstrate behaviour which is in accordance with our Company Values
  • Comply with standard and accepted practice in terms of ways of working as applicable to this specific job and comply with all policies and procedures.
  • Provide effective and efficient customer service to both internal and external customers and contacts.

Minimum Skills, Qualifications and Experience

  • Drivers Licence MR
  • Forklift Licence
  • Excellent interpersonal and communication skills.
  • Customer orientated
  • Self motivated
  • Prepared and have the ability to perform physical duties
  • Knowledge of Inventory Process
  • Knowledge of Account process

Desirable Qualities and Competencies

  • Minimum level of Microsoft Windows, Office and Outlook knowledge
  • Logistics background

Other Relevant Information

  • Club Assist is an equal opportunity Employer
  • The incumbent will be required to sign off and comply with the Club Assist Code of Conduct
  • A background check and medical assessment, including a drug and alcohol screen will be required to be conducted prior to commencement.
  • Any elements of the Position Description may be changed at the companies' discretion and activities may be added, removed or amended at any time.
#J-18808-Ljbffr

  • MR Delivery Driver/Customer Delivery Representative

    3 weeks ago

    Townsville, Queensland, Australia Club Assist Pty Full time

    MR Delivery Driver/Customer Delivery RepresentativeAdd expected salary to your profile for insightsWe're looking for a MR Delivery Driver/Customer Delivery Representative to join us inTownsville, QLD.Get hands on, with varied work and people who careAs a MR Delivery Driver/Customer Delivery Representative you'll work behind the scenes to keep our operations...

  • MR Delivery Driver/Customer Delivery Representative

    3 weeks ago

    Townsville, Queensland, Australia Club Assist Pty Full time

    MR Delivery Driver/Customer Delivery RepresentativeAdd expected salary to your profile for insightsWe're looking for a MR Delivery Driver/Customer Delivery Representative to join us inTownsville, QLD.Get hands on, with varied work and people who careAs a MR Delivery Driver/Customer Delivery Representative you'll work behind the scenes to keep our operations...

  • Customer Service Representative

    3 days ago

    Townsville, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000

    Customer Service RepresentativeWe are seeking a talented and enthusiastic customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, resolving their issues, and ensuring that they have a positive experience with our...

  • Customer Service Representative

    2 hours ago

    Townsville, Queensland, Australia beBeeService Full time $40,000 - $80,000

    Customer Service RepresentativeThis role plays a pivotal part in ensuring customer satisfaction and delivering exceptional service experiences.Key Responsibilities:Service Delivery: Provide prompt, friendly, and informative assistance to customers, addressing their inquiries and resolving issues efficiently.Communication: Maintain open and transparent...

  • Delivery Specialist

    6 days ago

    Townsville, Queensland, Australia beBeeCustomer Full time

    Job DescriptionWe're looking for a skilled delivery professional to join our team. As a delivery professional, you'll be responsible for delivering exceptional customer experiences and ensuring that our customers receive their purchases on time.Your day will consist of securing loads, providing excellent customer service, and representing our company in a...

  • German speaking Customer Service Representative

    4 weeks ago

    Townsville, Queensland, Australia French Selection UK Full time

    German speaking Customer Service RepresentativeDidcotRef: 174DECompany ProfileWell-established manufacturer and distributor with international linksResponsibilitiesGerman speaking Customer Service RepresentativeLocation: Didcot – hybrid (3 days in the office and 2 days from home)Salary: Circa £28,000 depending on experience and excellent benefitsRef:...

  • Sales Representative

    2 days ago

    Townsville, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000

    Job Title: Sales RepresentativeWe are a family-owned business with over 120 years of experience serving customers nationwide.Main Responsibilities:Greet and serve customers, replenish stock, and ensure store appearance.Support all store operations including transaction processing, visual merchandising, and stock replenishment/delivery.Demonstrate strong...

  • Customer Service Representative

    4 weeks ago

    Townsville, Queensland, Australia GPC Asia Pacific Full time

    About Auto Parts Group (APG):At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000...

  • Customer Service Delivery Expert

    2 weeks ago

    Townsville, Queensland, Australia beBeeClientService Full time $94,479 - $149,824

    Customer Service Delivery ExpertWe are seeking a seasoned professional to lead our Customer Service operations in the Northern region. As the ideal candidate, you will have a proven track record of delivering high-quality customer service and driving business growth.Key Responsibilities:Lead and manage the operations of multiple customer service sites,...

  • Customer Experience Specialist

    3 days ago

    Townsville, Queensland, Australia beBeeService Full time

    Deliver Excellent Customer ExperiencesThe role of the Customer Delivery Representative is to deliver stock to our customers as per set runs and ensure that set sales targets are met.This involves developing a strong rapport with all customers through the delivery of exceptional customer experience at each call.The Customer Delivery Representative will create...