Customer Service Representative

1 day ago

Townsville, Queensland, Australia beBeeService Full time $40,000 - $80,000
Customer Service Representative

This role plays a pivotal part in ensuring customer satisfaction and delivering exceptional service experiences.

Key Responsibilities:

  • Service Delivery: Provide prompt, friendly, and informative assistance to customers, addressing their inquiries and resolving issues efficiently.
  • Communication: Maintain open and transparent communication with customers, keeping them informed about the repair process and providing updates on anticipated completion dates.
  • Relationship Building: Foster strong relationships with customers by being approachable, empathetic, and solution-focused.
  • Administrative Support: Assist management with administrative tasks, including inventory control, phone, and email correspondence.

Requirements:

  • Professional Experience: Proven experience in a customer-facing role, demonstrating excellent communication and problem-solving skills.
  • Skills and Qualifications: Highly professional and personable, with strong relationship-building skills, and competent computer abilities.
  • Effective Communication: Excellent verbal and written communication skills, able to articulate complex information clearly and concisely.
  • Team Player: Ability to work collaboratively as part of a dynamic team, supporting colleagues and contributing to a positive work environment.

Benefits:

  • Career Development: Opportunities for career growth and development, with training and support to help you succeed.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
  • Wellness and Support: Access to wellness programs, including 24/7 professional counseling for employees and their families.

Join Our Team:

We're looking for motivated individuals who share our commitment to delivering exceptional customer experiences. If you're passionate about building strong relationships and providing top-notch service, we encourage you to apply today.

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