Customer Service Representative

2 days ago

Townsville, Queensland, Australia beBeeCustomerService Full time

Our team of dedicated professionals is looking for someone to join our customer service family. If you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you

">

 

">Job Description:
  • Together with our team, you will be working in partnership with customers to deliver outstanding service that exceeds their expectations.
  • Located at Townsville Airport, you will be the face of our organization and play a key role in ensuring that every interaction with our customers is memorable and positive.
  • This is a permanent part-time opportunity working a 7-day rotational shift roster, which means you'll have the flexibility to balance your work and personal life while still being an integral part of our team.

 

">Key Responsibilities:
  • Meet and greet customers as they arrive at the airport
  • Board and disembark flights in a timely and efficient manner
  • Assist special needs customers and provide support where needed
  • Marshal aircraft on the ground
  • Problem-solve and resolve issues in a professional and courteous manner
  • Care for unaccompanied minors and provide information to customers

 

">Requirements:
  • Ability to work a 7-day rotational shift roster covering a 24/7 operation
  • Recent experience in face-to-face customer service within the hospitality, tourism, or other customer-focused industries
  • A genuine passion for delivering exceptional customer service with a proactive 'can do' attitude
  • Proven ability to manage and diffuse difficult situations
  • Well-developed problem-solving skills and the ability to follow through to resolution
  • Strong communication and listening skills
  • Ability to work both independently and as part of a team
  • Ability to adapt to an ever-changing, fast-paced operational environment
  • Unrestricted Driver's License

 

">Benefits:
  • We offer a range of benefits that extend beyond just compensation, including heavily discounted air travel within Australia and across the globe, flexible leave options, access to thousands of rewards, and support for your wellbeing

 

">About Us:

At [Company Name], we're committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application

 

Why Join Our Team?

By joining our team, you'll be part of a dynamic and diverse group of individuals who are passionate about delivering exceptional customer experiences. You'll have opportunities to develop new skills, take on new challenges, and grow professionally and personally in a supportive and inclusive environment.

 

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