Supplier Success Manager

4 days ago

Brisbane, Queensland, Australia Sharp & Carter Sales Full time $60,000 - $120,000 per year

About the Role

As a Supplier Success Manager, you will act as the bridge between customers and the business, helping suppliers succeed by unlocking the full potential of the platform. You will manage a portfolio of accounts, drive retention and growth outcomes, and act as a trusted advisor to your clients.

You will be part of a high-performing, supportive team with the autonomy to work remotely in Brisbane, visiting clients two to three days per week and joining national team meetups across Australia.

Key Responsibilities

  • Build and nurture strong supplier relationships to drive product adoption and retention
  • Identify opportunities for account growth through upsell and expanded usage
  • Coach customers to become confident users of the platform
  • Deliver proactive insights and best practice guidance to improve trading efficiency
  • Collaborate with internal teams to resolve issues and improve the customer experience
  • Contribute to team OKRs and report directly to the Head of Supplier Success

Skills and Experience

  • 2 to 4 years of experience in Customer Success, Account Management or Support, ideally within SaaS, tech-enabled services, or digital platforms
  • Proven success in meeting upsell or retention targets
  • Strong communication and prioritisation skills with the ability to manage multiple clients effectively
  • Resilient, proactive, and comfortable working in a fast-paced, evolving environment
  • Team-oriented with a positive and solutions-focused mindset
  • Bonus points for experience in the food and beverage, wholesale, or supply chain industries

Benefits

  • Attractive salary package including bonus
  • Flexible working environment with a focus on outcomes rather than desk time
  • Mobile phone bill covered
  • Ongoing learning and professional development opportunities
  • Exposure to a dynamic and growing tech business shaping the future of the food and beverage industry

Culture

You will join a diverse, passionate, and collaborative team that celebrates wins together. With a "run toward problems" attitude and a focus on continuous learning, this business values energy, curiosity, and the drive to make an impact.

How to Apply

Click APPLY, or call Barney Johnson on for a confidential discussion

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