Business Services Manager

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

We are currently looking for an experienced, solutions-focused Business Services Manager to join our leadership team at our Lurnea facility in Sydney.

Why this role matters

The Business Services Manager is the operational backbone of administrative excellence at site. You will lead the Business Services team, ensuring we deliver processes that are efficient, cost-effective and customer centric.

Your leadership will directly influence productivity, profitability, and the customer experience.

What you'll do

• Lead, coach and develop the Business Services team to deliver high performance, productivity and customer-focused outcomes.

• Strengthen business performance by ensuring administrative processes are lean, scalable and aligned to operational requirements.

• Develop and implement effective processes that support operations in maximising administrative efficiency and driving continuous improvement across P&L revenue and cost lines.

• Manage resource allocation across the team to ensure optimal resourcing, minimal waste and high productivity.

• Own and manage the indirect, warehouse supplies and consumables cost lines within the P&L, ensuring strong cost discipline and visibility.

• Partner closely with Operations, Transport, Customer Engagement, Finance and Commercial teams to ensure seamless information flow and operational alignment.

• Analyse performance reports and business metrics, identifying improvement opportunities and implementing corrective action.

• Champion continuous improvement—bringing forward ideas that streamline work, improve quality and drive better customer outcomes.

What you bring

You are energised by operational excellence and motivated by improving performance through people, process and data. You enjoy digging into numbers just as much as supporting and enabling the team who make it all happen.

To be successful, you will have:

• Demonstrated leadership experience within business services, administration, commercial management, site support or similar operational support environments.

• Experience working in logistics, supply chain, warehousing or FMCG (preferred).

• Strong commercial and financial acumen with confidence managing P&L cost/revenue lines.

• Proven success improving administrative processes and efficiencies.

• Ability to influence stakeholders and collaborate cross-functionally to solve problems.

• Strong systems capability (Microsoft Office, WMS/TMS exposure highly valued).

• Exceptional organisation, communication and people leadership skills.

The Lineage Difference

• Impact: Shape commercial and operational performance at a high-profile facility.

• Growth: Global company with real opportunities to advance your career.

• Purpose: Work for an organisation supporting the global food supply chain—what we do matters.

• Culture: A fast-moving environment where your ideas are encouraged and valued.

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.