Operations Manager

1 day ago

Lurnea, New South Wales, Australia Lineage AUS TRS Pty Ltd Full time $80,000 - $120,000 per year

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

We are now seeking an experienced and people-focused Operations Manager - Convenience to lead our Convenience & QSR (Quick Service Retail) operations at our Lurnea facility in Sydney. This is a high-impact leadership role, ideal for someone who thrives in busy environments, loves operational excellence and knows how to bring out the best in teams.

Why this role matters

You'll be responsible for overseeing end-to-end state operations for our Convenience & QSR network-ensuring safe, compliant and cost-effective warehousing and transport outcomes.

Through engaging leadership, smart planning and a customer-first mindset, you will ensure our customers receive exceptional service, from warehouse to store delivery.

You will play a pivotal role in supporting outstanding site performance, developing high-performing teams, elevating safety and quality standards and delivering continuous improvement initiatives.

What you'll be responsible for

In this role, you will:

  • Lead multi-temperature warehousing and route distribution operations across a 7-day retail logistics network
  • Ensure safe, compliant and efficient execution of daily operations, aligned with FSANZ, HACCP and CoR requirements
  • ​Manage labour planning, equipment and cost controls to maximise profitability and contract value
  • Build effective partnerships with customers, suppliers and transport teams to ensure service excellence
  • Develop and mentor supervisors and admin teams to achieve performance, growth and capability outcomes
  • Champion innovation and continuous improvement across systems, processes and ways of working
  • Monitor weekly performance, identify variances and implement corrective actions

This is a hands-on role where your decisions and initiatives will directly impact customer satisfaction, operational performance and site culture.

What you bring

We're looking for a proven leader with:

  • Extensive experience in logistics/transport/distribution operations, incorporating a fast-paced retail logistics (DC environment)
  • In-depth understanding of multi-temperature operations and route-based distribution networks
  • Excellent financial and commercial acumen-confident managing P&L, KPIs and labour costs
  • Highly developed leadership skills-you build capable, engaged and accountable teams
  • Experience working within regulatory frameworks and safety, quality and legality requirements
  • Impressive problem-solving ability and a calm, solutions-based approach in high-pressure environments
  • Advanced systems capability (Microsoft Office, WMS, TMS)

If you're motivated by operational excellence and passionate about developing people, we want to hear from you.

What we offer

  • The opportunity to lead a key operational portfolio with national visibility
  • A values-led culture where safety and people come first
  • Development pathways and the ability to grow your career globally
  • A role where you can influence strategy, drive improvement, and make a measurable impact

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Our Purpose: Transform the food supply-chain to eliminate waste and help feed the world.

Our Vision: To be the world's most dynamic temperature-controlled logistics company.

Our Values: Safe, Trust, Respect, Innovation, Bold & Servant Leadership

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