Guest Experience Expert

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000

SchedulePart Time

Located Remotely?N

Position Type Non-Management

Recently named one of The World's 50 Best Hotels, The Tasman, a Luxury Collection Hotel, Hobart immerses guests in its locale, through indigenous, rare and captivating experiences and unforgettable epicurean moments.

The Role:

You will be collaborating with the Front Office team to create outstanding and unique guest experiences. The Front Office department carries a responsibility to ensure a memorable first and last impression of the Hotel of the highest quality.

The Opportunity:

• Acting as a Guest Experience Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction from check in to check out and everywhere in between.
• Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
• Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts

What you will be doing:

• Positively respond to all calls (both internal and external) and assist with guest enquiries, directing to the appropriate department
• Assist with reservation enquiries via phone and email
• Provide a high level of personalised service to clients and guests
• Develop and maintain a strong hotel product knowledge
• Operate switchboard effectively, handling all calls promptly and professionally
• Perform a variety of administrative duties
• Work closely with all hotel departments to ensure guest requests are completed efficiently

What we are looking for:

• Previous Call Centre, Reservations or Reception experience
• Excellent communication skills and a professional telephone manner
• An enthusiastic approach and positive guest-centric attitude
• Attention to detail
• Superior customer service skills
• Opera, PABX systems experience is desired
• Available to work on a seven-day rotating roster

To Apply

If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.

Rewards for work, benefits for your lifestyle

• You will join a supportive, progressive and highly experienced team
• You can be part of something unique
• A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
• Vast career and learning and development opportunities
• Wellbeing programs and initiatives
• Enjoy the relaxed Hobart lifestyle with easy access to world-class events such as Dark MOFO, Tasmania's Taste of Summer, and the Sydney to Hobart Yacht Race.

Connect your passions with a rewarding opportunity.

We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.