Retail Sales and Operations Manager

Position Overview

Lead and scale a high‑performing, multi‑site retail network across Australia. Accountable for total Retail P&L, operational excellence, store performance, and the development of Store Managers and teams. Drive sales growth, ensure compliance, embed training, and execute the store expansion strategy aligned with the company's commercial objectives and brand standards. This role requires frequent overnight travel nationally

Key Responsibilities

1) Commercial & P&L Ownership

• Own and manage the Retail division's stores performance measures

• Track annual plans and budgets, monthly forecasts, variance analysis, and corrective action plans.

• Optimize pricing, promotions, and inventory turns in partnership with Merchandising and Finance.

• Implement and build productivity benchmarks.

2) Store Operations & Performance

• Ensure daily operational excellence: SOP adherence, opening/closing procedures, cash handling, stock management, visual merchandising, and customer experience.

• Establish operating rhythms (daily/weekly huddles, monthly reviews) and store scorecards.

• Drive continuous improvement across store processes, tools, and technology (POS, workforce management, BI dashboards).

3) People Leadership & Management of Store Managers

• Lead, coach, and assist Store Managers and Area/Regional Managers.

• Set clear goals, conduct quarterly performance reviews, and build succession pipelines.

• Foster a culture of accountability, collaboration, and customer obsession.

4) Recruitment & Workforce Planning

• Partner with Talent/HR to source, screen, and select Store Managers and store staff; participate in interviews and final hiring decisions.

• Forecast staffing needs, manage roster effectiveness, and reduce time‑to‑hire and attrition.

5) Compliance & Procedures

• Assist with building and completion documentation of compliance across:

• Workplace Health & Safety (WHS), incident reporting, and store safety audits

• Fair Work obligations (rostering, breaks, award compliance), equal opportunity

• Privacy and data handling at POS

• Anti‑fraud, cash handling, and loss prevention procedures

• Maintain accurate SOPs, audit calendars, corrective actions, and training records.

6) Staff Training & Capability Uplift

• Implement an end‑to‑end training framework: onboarding, sales fundamentals, service standards, product knowledge, VM, safety, and compliance.

• Track training completion rates, certifications, and post‑training performance uplift; use blended methods.

7) Store Expansion Strategy

• Co‑own the store growth strategy: market analysis, site selection criteria, payback/ROI modeling, and business cases.

• Coordinate cross‑functional new store openings: timelines, capex, fit‑out, planograms/VM, staffing, training, and launch plans.

• Lead post‑opening reviews and continuous optimization of footprint.

• Regular interstate travel

8) Cross‑Functional Collaboration & Stakeholder Management

• Partner with Sales, Merchandising, Supply Chain, Marketing, Finance, IT, and HR to deliver outcomes.

• Communicate performance insights and initiatives to executive leadership; manage vendor/landlord relationships as needed.

Core Competencies

• Budgeting, forecasting, cost control, and commercial decision‑making.

• Multi‑site retail operations: proven track record managing stores.

• People leadership: Assist Store Managers, performance management, succession planning.

• Recruitment & workforce planning: high‑volume hiring, roster optimization.

• Compliance & risk management: WHS, Fair Work obligations, cash handling, privacy, LP.

• Training design & delivery: LMS usage, store‑floor coaching, measurable uplift.

• Project management: NSO end‑to‑end, timelines, capex, vendor coordination.

• Data‑driven management: BI/analytics, converting insights into action.

• Customer experience excellence: service standards, escalation handling, NPS improvement.

• Cross‑functional collaboration & executive communication.

Technical/Tools

• POS and retail back‑office systems; workforce management/rostering tools.

• BI/analytics (e.g., dashboards, Excel modelling); inventory systems; LMS.

• Project management tools for NSO and expansion.