Customer Service Representative

Bidfood Botany is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our Banksmeadow branch.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you'll be the friendly voice that helps them place orders, find what they need and feel supported. This is primarily an email-based role.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you'll thrive here.

You'll respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.  There will also be some phone calls and voicemails to be made.

About the role

This is an afternoon shift role, across Sunday to Thursday – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You'll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You'll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to

• Assist with despatch confirmation of pick slips
• Answer inbound phone calls and take orders
• Build trusted relationships with regular customers
• Respond to emails and product enquiries
• Process orders accurately using internal software
• Onboard new customers and assign to sales reps
• Liaise with sales reps and managers to resolve service issues
• Maintain accurate customer and product records

About you

You're someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it's a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you've worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you'll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Botany

Bidfood Botany is more than just part of Australia's leading foodservice distributor – we're a key logistics and service hub in Sydney's bustling food network. Positioned close to the city and airport, our branch plays a vital role in supporting a wide range of customers, from high-volume caterers and manufacturers to busy cafés, restaurants and hospitality venues. With a strong focus on fast-turnaround service and product range, we're proud to help keep one of Australia's most vibrant food cities moving.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You'll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we'd love to hear from you. Apply now via the button below and take the next step in your career with a team that's proud to support Australian foodservice.

Applications close:  Friday 5th December 2025

Please note only short listed candidates will be contacted.