Customer Service Representative

6 days ago

Botany, Australia Anytime Offices Full time

**Job description**

**This job is for one or more of our centres in RANDWICK, BOTANY or MASCOT. You may be asked to perform shifts at ANY of these locations.**

Greeting /Point of Contact
- Be the first and last point of contact for any members and visitors.
- Cover the front desk and main phone line during business hours.
- Prepare offices prior to check-in and take inventory upon check-out.
- Prepare and distribute promotional materials & partnership news to guests/potential members

Operations
- Assist the team in highlighting operations and maintenance issues.
- Manage relationships with vendors and manage centre consumption.
- Coordinate with other teams, vendors or Building Management for IT, Engineering,

Housekeeping & Accounting tasks.
- Manage keys and fobs.
- Order consumables & operating supplies with approval from Centre Manager.
- Submit receipts to Centre Manager for expense reports
- Daily receiving, logging and distribution of all mail/courier on behalf of clients.

Sales & Membership Management
- Manage any walk-in queries and leads. Escalate to the relevant Centre Manager or take ownership of the lead to convert them into a deal.
- Solve member-related issues or escalate to Centre Manager when necessary.

Event Management
- Assist with set-up and breakdown of events, including ordering food and beverages

**Job Type**: Casual

**Salary**: $25.00 - $26.00 per hour

Schedule:

- Full day Shift (9am to 6pm)
- Morning shift (9am to 2pm)
- Afternoon shift (2pm to 6pm)

**Education**:

- Diploma (preferred)

Work Authorisation:

- Australia (required)

**Job Types**: Full-time, Part-time, Permanent, Fixed term, Casual
Contract length: 12-24 months
Part-time hours: 20-35 per week

**Salary**: From $25.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Flexible hours
- Monday to Friday
- Morning shift
- No weekends
- Shift work

Ability to commute/relocate:

- BOTANY, NSW 2019: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Desktop administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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