Retention Specialist – Donor Campaigns

2 weeks ago

Manly Vale, Australia Royal Far West Full time $60,000 - $90,000 per year

Location: Manly, NSW (Flexible, supportive and hybrid work options)

Employment Type: Full-time

Reports to: Individual Giving Manager

Salary: Competitive + Salary Packaging Benefits

Looking for more meaning in your work? Ready to innovate for impact?

If you're ready to transition into the not-for-profit sector, or you're craving a fundraising role where innovation, creativity, and purpose come together; this is your opportunity to make a real difference.

At Royal Far West, we're on a mission to bring healthcare and hope to country kids who need it most. We're seeking a Retention Specialist who's ready to lead with heart, think outside the box, and help us build lasting relationships with our incredible donor community.

About Us

Royal Far West is a Manly-based charity supporting children from rural and remote NSW with developmental, behavioural, learning and mental health challenges. We deliver multidisciplinary care through our beachside centre, telehealth services, and community programs—bringing hope and healing to families who often have nowhere else to turn.

Your Role

This is a role for someone who loves connecting dots, crafting stories, and driving innovation. You'll lead donor retention campaigns across digital, email and direct mail channels, designing journeys that make every supporter feel seen, valued, and inspired.

You'll also dive into donor data to uncover insights, reduce churn, and help shape the future of fundraising at Royal Far West.

What You'll Do


• Deliver donor retention campaigns (appeals, newsletters, surveys, bequest comms)


• Manage donor servicing touchpoints—welcome letters, receipting, inbox support


• Implement automated donor journeys and decline recovery strategies


• Coordinate donor milestone celebrations and thank you touchpoints


• Support Giving Day and loyalty initiatives


• Analyse donor behaviour and report on retention KPIs


• Collaborate with fundraising, marketing, and data teams to deliver seamless donor experiences

What You Bring


• years in fundraising, marketing, or donor engagement (or transferable experience)


• Experience managing direct mail and digital campaigns


• Strong project management and stakeholder coordination skills


• Familiarity with fundraising databases (Salesforce preferred)


• Excellent attention to detail and communication skills


• A collaborative, proactive, and donor-first mindset

Bonus Points For:


• A desire to transition into the NFP sector


• A passion for innovation and continuous improvement


• Empathy for children's health and wellbeing

Why You'll Love Working Here


• Purpose-driven work that changes lives


• Supportive, passionate team culture


• Beachside office in Manly + flexible hybrid options


• Salary packaging and professional development opportunities


• A chance to bring your whole heart, and your best ideas, to work

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