Application Support Analyst

INSPIRED

BY LIFESTYLE.

DRIVEN

BY OPPORTUNITY.

Vacancy Number

ER2406

Position Title

Application Support Analyst (Web Services)

Employment Status

Full Time Fixed-Term (until Oct 2027)

Department

Business Services

Location

Bundall Precinct

Award Classification

Stream A - Level 6

Salary

$101,616 - $108, 140 per annum

Hours

36.00, 9-day fortnight

About the team

We're entering an exciting new chapter for the Chief Technology Office at the City of Gold Coast, as we deliver bold, future-focused solutions that transform the way technology supports our city.

With the launch of our new IT Operating Model and the transition of critical IT services in-house, we're reshaping how we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and community.

As part of this transformation, we're recruiting for several new roles that will be pivotal in shaping a vibrant, forward-thinking Chief Technology Office, one that adds real value, drives better outcomes, and works in smarter, more agile ways.

If you're passionate about innovation, transformation, and making a meaningful impact, there's never been a better time to join us.

About your new role

We are seeking an experienced and enthusiastic Web Services Support Analyst to join our dynamic team. In this role, you will play a vital part in supporting and maintaining the City's web platforms and digital services — ensuring they are reliable, secure, and continually evolving to meet the needs of our community. You will collaborate closely with ICT specialists and business stakeholders to deliver high-quality outcomes that enhance the City's online presence and digital experience.

You will also provide critical support to ICT resources across the organisation and assist the Enterprise Platform Entity Lead in driving ICT-related activities citywide. This includes contributing to service improvement initiatives, problem resolution, system enhancements, and ensuring our digital platforms are well positioned to support the City's vision of being a 'utility for the future'.

If you are passionate about technology, digital transformation, and supporting innovative service delivery, this is a fantastic opportunity to be part of a forward-thinking team helping shape the future of technology at the City of Gold Coast.

For more information, view the position brief by

We're looking for people who have:

• Has a degree in Information Technology, Computer Science or a related field, with at least four years' experience in a similar role.
• Brings hands-on experience supporting web platforms such as Adobe Apps, City websites, Cohera People Counting and Links.
• Understands ICT Service Management and ITIL principles.
• Communicates clearly and confidently, translating technical concepts into practical solutions.
• Works collaboratively, thrives in a fast-moving environment and embraces change.
• Brings a proactive, can-do attitude and a genuine passion for improving digital services for our community.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Ashley Shannon

Contact Email

Closing Date

Tuesday 18th November 2025

Please note applications for all of our vacancies close at 10.00pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.