Global Administrator M365

We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focussed solutions. With the launch of our new IT Operating Model and the transition of critical IT services in-house, we're transforming the way we deliver technology — making it faster, more responsive, and more aligned with the needs of our organisation and community.

As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office — one that adds real value, delivers better outcomes, and works in smarter, more agile ways.

About your new role

As the Global Administrator M365, you'll be accountable for the centralised administration, governance, and optimisation of Microsoft 365 services across the enterprise. You'll ensure secure, reliable, and consistent user experiences that empower collaboration, productivity, and innovation across the organisation.

Leading the M365 and Deployment & Packaging team, you'll provide both strategic direction and hands-on technical expertise to deliver seamless application packaging, deployment, and lifecycle management across the Microsoft 365 platform and integrated environments.

What you'll do

• Administer and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, Power Platform, and related security and compliance tools.
• Lead and mentor the M365 and Deployment & Packaging team to ensure high-quality service delivery.
• Oversee application packaging, deployment automation, and release management across M365 and connected environments.
• Manage governance, licensing, and identity integration (Entra ID / AD) to ensure platform alignment and compliance.
• Drive continuous improvement, monitor system performance, and maintain a strong security posture through proactive controls and compliance measures.
• Collaborate across stakeholders including Cyber Security, Enterprise Architecture, and business units to align M365 solutions with organisational goals.

For more information about the role and responsibilities, please view the position brief in the vacancy on our job board. To access this document, click the paperclip icon in the top right corner of the vacancy screen.

We're looking for people who have

You're a skilled and forward-thinking M365 professional who thrives in complex, enterprise-scale environments and enjoys leading high-performing teams. You'll bring:

• A bachelor's degree in computer science, Information Technology, or a related field, or equivalent relevant industry experience.
• Proven experience administering Microsoft 365 tenant services at a global or enterprise scale.
• Demonstrated leadership in deployment, packaging, and lifecycle management of M365 applications.
• Strong expertise in Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and hybrid Exchange environments.
• In-depth understanding of M365 identity, security, compliance, and governance frameworks (e.g. Entra ID, conditional access, data loss prevention, MDM).
• Proficiency in PowerShell scripting and automation for administration and deployment tasks.
• Familiarity with ITIL-based service management (e.g. incident, change, release management) and experience with tools like ServiceNow or Jira.
• Relevant Microsoft certifications (e.g. MS-100, MS-101, M365 Enterprise Administrator Expert) and knowledge of Microsoft Power Platform (Power Automate, Power Apps).

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributed would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email:

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks,employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Applications close at 10.00pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.