Business Analyst

2 weeks ago


Melbourne, Victoria, Australia Talent Full time
  • 12-month contract with view to permanent
  • Melbourne CBD - 3 days in office, 2 days WFH
  • $800-$900 per day (inclusive of super)

Our client is an
ASX-listed organisation
within the infrastructure asset lifecycle services sector, delivering a major transformation program focused on
consolidating multiple field service applications into ServiceNow (SNOW)
.

We are seeking a
Business Analyst
with experience in
Field Service Management
, ideally with exposure to
ServiceNow FSM
and a background working in
utilities or asset-heavy environments
.

Experience working within relevant industries (telecommunications, utilities, transport etc.) and strong FSM exposure will be
highly regarded
.

The client is based in
Melbourne CBD
, close to public transport, and offers a
hybrid working model
with three days in the office and two days working from home.

This is an initial
12-month contract
with a
strong likelihood of extension or permanent conversion
.

Key Responsibilities

  • Support business analysis activities across a ServiceNow FSM implementation
  • Engage with stakeholders to understand field service processes and requirements
  • Assist with documenting requirements, process flows, and supporting artefacts
  • Work collaboratively with delivery and technical teams throughout the program
  • Contribute to workshops, solution reviews, and testing activities as required
  • Support continuous improvement and standardisation initiatives

Skills & Experience

  • Experience working as a Business Analyst on ServiceNow programs
  • Exposure to or experience with ServiceNow Field Service Management (FSM)
  • Background in field service and/or utilities environments
  • Strong communication and stakeholder engagement skills
  • Comfortable working in evolving delivery environments

Click apply or reach out to for more information.

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