Business Analyst

2 weeks ago

Melbourne, Victoria, Australia Happen Business Pty Ltd Full time

Happen Business Pty Limited is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. With over 100+ acquired companies and 2,500+ employees globally, we have long realized that our greatest asset is our employee base.

Celebrating over 20 years in the industry, Happen Business is the recognized leader in the development, implementation and support of ERP software for Australian and New Zealand markets. We help small to medium businesses in the managed print services, wholesale distribution, manufacturing, irrigation and service industries to consolidate their systems into one powerhouse solution, to gain true visibility over their business, and ultimately become more efficient.

Happen Business is looking for an experienced Business Analyst to join our Professional Services team. The role is responsible for understanding and defining customer business requirements and managing the overall end solution delivery to each customers' specific business requirements. This role involves a significant amount of travel, estimated at about 19 weeks per year. Travel is to customer sites for new customer implementations and Go-Lives. When not on the road, you will be working remotely.

Duties and Responsibilities:

  • Analyse customer requirements, define customer solutions, and prepare detailed requirements analysis and functional specifications.
  • Lead delivery and implementation of our customer solutions.
  • Build and maintain strong relationships with customers.
  • Demonstrate solutions developed and conduct customer training.
  • Prepare functional documentation to be used to configure the solutions.
  • Undertake system integration testing support and triage
  • User acceptance testing, management, support, coordination, and triage.
  • Develop and manage project documentation, including project proposals, and author end-user documentation, such as user guides.

Experience and skills required:

  • Proven experience in business analysis (gathering and analysing requirements, designing solutions, running customer workshops, documentation, etc.)
  • Proven experience in dealing with e-Commerce solutions
  • Strong ability in the definition of workflows
  • Experience in case management highly desirable
  • High level of proficiency with Microsoft Word and Excel
  • Tertiary education in Training or related discipline would be advantageous
  • Ability to manage and lead multiple customer implementations
  • Strong Stakeholder management skills
  • Highly experienced in workshop facilitation and presentations

Our Culture and Perks:

We are a progressive, friendly, and supportive company that is well-established and mature with a strong client base. We believe in our people and provide great job security and longevity.

At Happen Business, we offer a range of benefits including:

  • Employee Share Purchase Plan from our parent company Constellation Software
  • Flexible leave offerings, including opportunities to purchase additional leave (up to 10 additional annual leave days)
  • Birthday day off.
  • EAP Support, offering mental/physical well-being counselling.

How to Apply:

If this sounds like the role and environment for you, we'd love to hear from you Apply now and begin your journey with Happen Business.

For further information on us and our products, visit  Happen Business is an entity of Jonas Software, the leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO)

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