Digital Project Manager

9 hours ago

Melbourne, Victoria, Australia Natural Selection Group Full time $120,000 - $180,000 per year

This is: the job

An exciting 12 month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment.

You'll drive the delivery of an integrated customer service platform—covering voice, email, SMS, AI-driven workflows, and automation—while coordinating cross-functional teams, partners, and business stakeholders.

​​​​​​​This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.

This is: what you'll do

  • Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
  • Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
  • Coordinate solution design, build, UAT, training, go-live and hypercare activities
  • Partner with technology, business operations, change, and enablement teams
  • Oversee project timelines, budgets, risks, reporting and governance
  • Lead vendor engagement across Salesforce, telephony, AI, and integration partners
  • Drive change adoption through communication, training alignment, and stakeholder management
  • Ensure seamless rollout of digital channels, automation and AI-powered service enhancements

This is: what you'll need

  • Proven experience as a Digital Project Manager delivering complex enterprise projects
  • Background managing Salesforce or large CRM implementations (Service Cloud preferred)
  • Experience leading telephony, voice, or contact centre transformation programs
  • Strong project governance, planning, RAID management and stakeholder communication skills
  • Ability to coordinate technical, business and vendor delivery streams
  • Experience managing change, training and adoption activities in fast-paced environments
  • Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
  • Confident communicator with excellent facilitation, presentation and reporting abilities

This is: the perks

  • Lead a major digital uplift with enterprise visibility
  • Hands-on ownership of a transformative, multi-stream program
  • Hybrid working with a supportive delivery and change team
  • Opportunity to shape a modernised, AI-enabled service experience

This is: what's next

Apply now or reach out to:

Elton Kelly

Principal Consultant, Natural Selection Group

M:

E:

This is: for good.

Apply with purpose. Be part of a placement that gives back. For every role we fill, we donate to a charity of the client's choice. We're closing in on $1 million donated and we're just getting started.

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