SIAM Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Prior experience in a process coordination/service management role or similar
• Demonstrable experience in providing a consistent, collaborative, and pragmatic approach towards service management and coordinating processes,
• Strong stakeholder management, with the ability to work collaboratively within the wider service team, across multiple technical groups, stakeholders and processes to achieve the outcomes.
• The ability to work positively and cooperatively with others as well as autonomously,
• Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
• Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
• Sound understanding of the SIAM and ITIL frameworks with practical experience of operating ITIL aligned process.
• Ability to provide training and guidance to resolution teams.
• As the stakeholder manager, you will be the conduit between the client and the SIAM teams ensuring frameworks are adopted and followed.

Your Profile

• Understand and use the process, procedures, work instructions, policies, required documentation and tools as designed,
• Coordinate and manage the progression of service management workload for Incident, Problem and Change including monitoring, tracking and escalating those which have the potential to exceeded service levels,
• Assist with gaining additional information required to progress work,
• Facilitate coordination of activities between all support partners,
• Conduct post closure quality checks, reviews and follow up,
• Produce usage and performance data for processes and reporting on performance against process targets

What You'll Love About Working Here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.