SAP Project Operations Manager

5 days ago

Melbourne, Victoria, Australia DXC Technology Australia & New Zealand Full time $120,000 - $180,000 per year

Operations Manager - Federal Government - MELB, SYD or CANBERRA

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

We are seeking an experienced and dynamic Operations Manager to join our team in Melbourne or Canberra, overseeing Federal Government SAP Customers. This role will suit an individual with excellent interpersonal skills and the ability to liase at all levels, as well as outstanding organisational skills. Suitable candidates must hold a minimum NV1 Clearance.

Key Responsibilities:

  • Working across functional and technical teams to be the single service owner responsible for meeting service contractual SLAs
  • Ensuring the functional and technical leads are aware of critical infrastructure, applications, and most stringent contractual targets so they can deliver great service, meet SLAs, avoid service credits/penalties and meet the operational obligations aligned with the agreed security policies
  • Participating in account reviews as requested by the Account Executive
  • Leading or attending operations service reviews and meetings
  • Working with the DXC Governance and Compliance team to provide assurance and compliance requirements as defined in the contract and company policies, ensuring these requirements are successfully established and maintained for the account
  • Assist with demand forecasting and capacity management
  • Manage operational change and maintain effective operational controls and client governance
  • Assist in leading service improvement plans if required whilst driving standardisation of ITIL processes across the account
  • Develop, implement, and review Operational Policies and Procedures.
  • Develop, implement, and review Incident Management Policy and Plans
  • Oversee and draft reports

Key Skills or experience required:

  • ITSM - IT Service Management
  • ITIL - Information Technology Infrastructure Library
  • SIAM - Service Integration and Management
  • PMO experience in an SAP Project
  • DevOps / Agile experience advantageous
  • Incident Management Experience

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate

citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

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