Icn Technical Change Manager

Location: Melbourne | CBD

Job type: Full time / 30 October 2026

Organisation: Department of Justice and Community Safety

**Salary**: $134,593 - $180,115

Occupation: IT and Telecommunications

Reference: VG/DJCS/EM/1839550

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Utilise your ICN Technical Change expertise**:

- **Fixed - 30**th** October 2026, Full-Time**:

- **VPS Grade 6: $134,593 - $180,115 plus superannuation**

The Department of Justice and Community Safety (the department) is seeking an ICN Technical Change Manager to provide a critical role within Emergency Management Technology and Data

**About the Business Unit**

EM Technology and Data EMT&D is responsible for both national and state technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology business unit is responsible for delivering the following the key functions of: Strategy & Enterprise Architecture; Investment Planning; Support & Development; Procurement & Program Delivery and Vendor & Contract Management.

**About the Role**

Responsible for managing the lifecycle of all changes to IT systems and infrastructure, ensuring changes are made in a controlled and authorized manner with mínimal disruption to the business. This includes overseeing the Configuration Management process to ensure accurate tracking and management of configuration items (CIs) within the CMDB. Some of your duties will include:

- Establish and actively manage the EMT&D Change & Configuration Management function by creating, implementing, and regularly updating associated processes and procedures for both change and configuration management.
- Manage all EMT&D Change Advisory Boards (CAB) and Change Review Boards (CRB), ensuring their effective operation and adherence to applicable terms of reference for both change and configuration.
- Lead cross-functional teams to ensure changes and configurations have the necessary attributes for implementation approval and successful completion. This includes ensuring changes and configurations have proper implementation plans, resource allocation, timelines, risk and impact assessments, quorum approvals, communication plans, valid testing results, and successful completion criteria for User Acceptance Testing (UAT), Post Validation Testing (PVT), and Test Validation Testing (TVT).

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:
**Technical Expertise**:

- Proven experience in establishing and enhancing ITIL and SIAM-based Change and Configuration Management processes within large, complex environments.
- Extensive experience leading enterprise-wide change and configuration management functions in organizations with a mix of outsourced service providers, delivering critical services to both public and internal/external emergency service organizations.
- Exceptional communication, negotiation, and collaboration skills, adept at working with diverse internal and external groups. Highly adaptable, with the ability to manage competing priorities and contribute effectively to team efforts.

**Qualifications**:

- Significant demonstrated experience in successfully leading change programs with diverse, multidisciplinary teams, and delivering services to a high standard to meet change management, project delivery and business performance criteria.
- Recognised degree in Information Technology or other relevant discipline, and/or Change Management.
- Highly advanced change management leadership within a highly complex stakeholder environment.

**Applications close 28/1 11:59pm**

**How to Apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism,