Functional Support Analyst

FUNCTIONAL SUPPORT ANALYST

This opportunity offers:

• Ongoing employment
• Full time role & 35 hour working week
• RFS Level 8/9
• Attractive annual salary $115,109 - $127,411 p.a. plus 12% superannuation
• Location: Sydney Olympic Park (flexible working arrangements considered)

Looking for more information?

Why not reach out to our role expert, Jess Thompson, Supervisor Member and Community Portals, for a confidential chat on

Join Our Team: Protect, Serve, and Make a Difference

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you'll be doing:

You'll provide hands-on technical and functional support across a range of enterprise and web-based platforms, ensuring they run smoothly, securely, and efficiently for staff and volunteers across NSW.

You'll work closely with ICT teams, vendors, and business users to troubleshoot issues, manage updates, test new functionality, and implement improvements that enhance system performance and user experience. Your work will help keep critical RFS systems reliable and ready to support our communities.

To thrive in this role, you will have:

• Experience supporting or maintaining enterprise or web-based applications.
• Strong problem-solving skills and the ability to translate technical issues into plain language.
• Familiarity with system updates, configurations, and release processes.
• Understanding of software delivery methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication and collaboration skills, with the ability to work effectively across business and technical teams.
• A genuine appreciation for working within a volunteer-based community service.

If you are interested in finding out more about this opportunity, please access the Role Descriptionand our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Corporate uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One 'Agreed Absence' leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools

You'll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost

To ignite your RFS journey:

To be considered for this opportunity, you must submit your application via RFS Careers, and attach:

• A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;
• A resume in PDF format, including two current/recent professional referees (please include email address and contact number)
• Respond to two targeted questions within the online application process (maximum 500 words each):
• Describe a time you resolved a complex application issue that impacted business operations. What steps did you take and what was the outcome?
• Provide an example of how you've worked with multiple stakeholders (e.g., ICT teams, vendors, business users) to deliver a system improvement or configuration change.

Please submit your application no later than 11:55pm Tuesday 18 November 2025.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Learn more about how RFS members support communities across NSW below

Vacancy Reference: R25/303

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.