Functional Support Analyst

3 hours ago


Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role: Functional Support Analyst

Location: Sydney

Job Description:

Key Responsibilities

  • Act as the first point of contact for functional queries and incidents from business users.
  • Investigate and analyse reported issues to identify root causes and propose solutions.
  • Engage with stakeholders to elicit and document business requirements for system enhancements or process changes.
  • Prepare detailed functional specifications that guide development and configuration activities.
  • Plan and execute system testing, including test case creation, test execution, and defect management.
  • Coordinate user acceptance testing (UAT) with business stakeholders.
  • Manage the change release process, including change request submission, approval tracking, release notes, and communication of impacts to users.
  • Maintain accurate records of issues, changes, and enhancements in the relevant tracking tools.
  • Support continuous improvement of business processes and system functionality through proactive analysis and feedback.

Required Skills and Experience

  • Solid experience in functional or application support, business analysis, or systems consulting.
  • Strong ability to translate business needs into structured functional documentation.
  • Practical understanding of change management and release processes.
  • Demonstrated ability to plan and execute system testing with attention to detail and risk.
  • Excellent stakeholder engagement and communication skills, with the ability to explain technical matters in business language.
  • Analytical and problem-solving skills, with a structured approach to issue resolution.
  • Experience working in an enterprise systems environment (SAP or similar ERP/CRM platforms desirable).
  • Experience in a financial markets or commodity trading environment preferred
  • Exposure to ITIL change and incident management frameworks.

Attributes

  • Collaborative and service-focused mindset.
  • Organised and able to prioritise multiple streams of work.
  • Curious and proactive in improving processes and user experience.
  • Resilient under pressure with strong follow-through.

Interested people can share their resume at or can reach me on


  • Functional Analyst

    2 days ago


    Sydney, New South Wales, Australia Data#3 Full time $90,000 - $120,000 per year

    6 month initial contractMix of WFH and office in Central SydneyWe're seeking an experienced Functional Analyst to support the implementation of a new Contractor Management System (CMS) on a 6-month contract. This role will bridge the gap between business requirements and technical delivery, ensuring the system is designed, integrated, and validated...


  • Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Functional Business Analyst role at XPT Software.ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate...


  • Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Functional Business Analyst role at XPT Software.ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate...

  • Functional QA Analyst

    4 weeks ago


    Sydney, New South Wales, Australia The Onset Full time

    OverviewFunctional QA Analyst | SaaS Insurance PlatformEvery product release tells a story — of ideas, collaboration, and customer trust. But behind every successful delivery is someone making sure it works exactly as it should. That's where you come in.We're looking for a Functional QA Analyst to join a high-growth SaaS business that's reshaping how the...

  • Functional QA Analyst

    4 weeks ago


    Sydney, New South Wales, Australia The Onset Full time

    OverviewFunctional QA Analyst | SaaS Insurance PlatformEvery product release tells a story — of ideas, collaboration, and customer trust. But behind every successful delivery is someone making sure it works exactly as it should. That's where you come in.We're looking for a Functional QA Analyst to join a high-growth SaaS business that's reshaping how the...

  • Functional Analyst

    3 weeks ago


    Sydney, New South Wales, Australia Origin Energy Full time

    About the roleThe Functional Analyst sits within the ETRM Applications team, supporting the development and maintenance of critical systems for Origin's Energy Risk Management and Wholesale & Trading functions.This role leads requirements gathering, analysis, and design across multiple business units, working with stakeholders and delivery teams to develop...

  • Functional Analyst

    3 weeks ago


    Sydney, New South Wales, Australia Origin Energy Full time

    About the role The Functional Analyst sits within the ETRM Applications team, supporting the development and maintenance of critical systems for Origin's Energy Risk Management and Wholesale & Trading functions. This role leads requirements gathering, analysis, and design across multiple business units, working with stakeholders and delivery teams to...

  • Functional Analyst

    3 weeks ago


    Sydney, New South Wales, Australia Origin Energy Full time

    About the roleThe Functional Analyst sits within the ETRM Applications team, supporting the development and maintenance of critical systems for Origin's Energy Risk Management and Wholesale & Trading functions.This role leads requirements gathering, analysis, and design across multiple business units, working with stakeholders and delivery teams to develop...


  • Sydney, New South Wales, Australia XPT Software Australia Full time

    ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate business needs into logical, structured, and actionable requirements.Work closely...


  • Sydney, New South Wales, Australia XPT Software Australia Full time

    ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate business needs into logical, structured, and actionable requirements.Work closely...