Functional Support Analyst

2 days ago

Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role: Functional Support Analyst

Location: Sydney

Job Description:

Key Responsibilities

  • Act as the first point of contact for functional queries and incidents from business users.
  • Investigate and analyse reported issues to identify root causes and propose solutions.
  • Engage with stakeholders to elicit and document business requirements for system enhancements or process changes.
  • Prepare detailed functional specifications that guide development and configuration activities.
  • Plan and execute system testing, including test case creation, test execution, and defect management.
  • Coordinate user acceptance testing (UAT) with business stakeholders.
  • Manage the change release process, including change request submission, approval tracking, release notes, and communication of impacts to users.
  • Maintain accurate records of issues, changes, and enhancements in the relevant tracking tools.
  • Support continuous improvement of business processes and system functionality through proactive analysis and feedback.

Required Skills and Experience

  • Solid experience in functional or application support, business analysis, or systems consulting.
  • Strong ability to translate business needs into structured functional documentation.
  • Practical understanding of change management and release processes.
  • Demonstrated ability to plan and execute system testing with attention to detail and risk.
  • Excellent stakeholder engagement and communication skills, with the ability to explain technical matters in business language.
  • Analytical and problem-solving skills, with a structured approach to issue resolution.
  • Experience working in an enterprise systems environment (SAP or similar ERP/CRM platforms desirable).
  • Experience in a financial markets or commodity trading environment preferred
  • Exposure to ITIL change and incident management frameworks.

Attributes

  • Collaborative and service-focused mindset.
  • Organised and able to prioritise multiple streams of work.
  • Curious and proactive in improving processes and user experience.
  • Resilient under pressure with strong follow-through.

Interested people can share their resume at or can reach me on

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