Functional Support Analyst
1 day ago
Role: Functional Support Analyst
Location: Sydney
Job Description:
Key Responsibilities
- Act as the first point of contact for functional queries and incidents from business users.
- Investigate and analyse reported issues to identify root causes and propose solutions.
- Engage with stakeholders to elicit and document business requirements for system enhancements or process changes.
- Prepare detailed functional specifications that guide development and configuration activities.
- Plan and execute system testing, including test case creation, test execution, and defect management.
- Coordinate user acceptance testing (UAT) with business stakeholders.
- Manage the change release process, including change request submission, approval tracking, release notes, and communication of impacts to users.
- Maintain accurate records of issues, changes, and enhancements in the relevant tracking tools.
- Support continuous improvement of business processes and system functionality through proactive analysis and feedback.
Required Skills and Experience
- Solid experience in functional or application support, business analysis, or systems consulting.
- Strong ability to translate business needs into structured functional documentation.
- Practical understanding of change management and release processes.
- Demonstrated ability to plan and execute system testing with attention to detail and risk.
- Excellent stakeholder engagement and communication skills, with the ability to explain technical matters in business language.
- Analytical and problem-solving skills, with a structured approach to issue resolution.
- Experience working in an enterprise systems environment (SAP or similar ERP/CRM platforms desirable).
- Experience in a financial markets or commodity trading environment preferred
- Exposure to ITIL change and incident management frameworks.
Attributes
- Collaborative and service-focused mindset.
- Organised and able to prioritise multiple streams of work.
- Curious and proactive in improving processes and user experience.
- Resilient under pressure with strong follow-through.
Interested people can share their resume at or can reach me on
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