Hardship Consultant

Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll help customers bring loans, credit cards, or accounts back on track through problem-solving, negotiation, and empathy. This role requires supporting customers in vulnerable situations, delivering exceptional service, and contributing to continuous improvement initiatives.

Key Duties and Responsibilities:

• Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation
• Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner
• Negotiating with customers to find sustainable solutions to their financial situation
• Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
• Achieve agreed key performance measures

Essential in this role:

• Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
• Excellent written and verbal communication skills
• Experience in a hardship role will be highly regarded
• Resilience and Empathy is your key to success in this role

Key Requirements:

• 38 hours per week working between Monday - Saturday, anywhere from 8.30am-8:30pm on a rotating roster.
• Must be able to pass a National Police History Check and 2 Professional Reference Checks
• Must be able to be located at Parramatta
• Must be able to commit to full time hours.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Jasmin Tucker on for a confidential discussion.