Hardship Consultant

7 days ago


Parramatta, New South Wales, Australia Robert Walters Full time $60,000 - $80,000 per year

Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll help customers bring loans, credit cards, or accounts back on track through problem-solving, negotiation, and empathy. This role requires supporting customers in vulnerable situations, delivering exceptional service, and contributing to continuous improvement initiatives.

Key Duties and Responsibilities:

  • Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation
  • Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner
  • Negotiating with customers to find sustainable solutions to their financial situation
  • Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
  • Achieve agreed key performance measures

Essential in this role:

  • Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
  • Excellent written and verbal communication skills
  • Experience in a hardship role will be highly regarded
  • Resilience and Empathy is your key to success in this role

Key Requirements:

  • 38 hours per week working between Monday - Saturday, anywhere from 8.30am-8:30pm on a rotating roster.
  • Must be able to pass a National Police History Check and 2 Professional Reference Checks
  • Must be able to be located at Parramatta
  • Must be able to commit to full time hours.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Jasmin Tucker on for a confidential discussion.



  • Parramatta, New South Wales, Australia ManpowerGroup Australia Full time $60,000 - $90,000 per year

    A well-established financial services provider is seeking a Hardship & Collections Consultant to join their Customer Assist team on a 12-month contract. This role plays a key part in supporting customers across the full delinquency lifecycle-both pre- and post-write-off-through proactive and empathetic engagement.The successful candidate will help customers...


  • Parramatta, New South Wales, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

    Join a Big 4 Bank and Make a Meaningful ImpactAre you driven by purpose and passionate about helping others? This is your opportunity to join a prestigious Big 4 bank and support customers through some of life's most challenging moments.We're looking for empathetic and resilient Customer Service Consultants to join our Hardships & Collections team. In this...


  • City of Parramatta Council, Australia ROBERT WALTERS AUSTRALIA Full time

    Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll support customers via various tools, using empathy and negotiation to resolve issues with loans, credit cards, or accounts. This role involves helping people in vulnerable situations while delivering outstanding service. You'll also...