Hardship Consultant
7 days ago
Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll help customers bring loans, credit cards, or accounts back on track through problem-solving, negotiation, and empathy. This role requires supporting customers in vulnerable situations, delivering exceptional service, and contributing to continuous improvement initiatives.
Key Duties and Responsibilities:
- Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation
- Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner
- Negotiating with customers to find sustainable solutions to their financial situation
- Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
- Achieve agreed key performance measures
Essential in this role:
- Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
- Excellent written and verbal communication skills
- Experience in a hardship role will be highly regarded
- Resilience and Empathy is your key to success in this role
Key Requirements:
- 38 hours per week working between Monday - Saturday, anywhere from 8.30am-8:30pm on a rotating roster.
- Must be able to pass a National Police History Check and 2 Professional Reference Checks
- Must be able to be located at Parramatta
- Must be able to commit to full time hours.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Jasmin Tucker on for a confidential discussion.
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