Aftermarket Business Analyst

What starts with YOU, moves the world

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Aftermarket Business Analyst based at our office in Sydney in Prospect, NSW.

In this role, you will:

• Supervise the development of effective partnerships with the business in order to provide technology solutions which deliver value-added business benefits.
• Able to identify business process strengths and weaknesses and suggest areas of improvements across a broad spectrum.
• Recommend proper prioritization and implementation of enhancements to existing systems.
• Work as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for enhanced changes to business processes, policies, and information systems.
• Recommend business solutions and provide specialist technical expertise. Supervises the reviews and analysis of business information to determine the solution efficiently.
• Must understand business problems and opportunities in the context of the requirements and recommend solutions to management that enable the organization to achieve its goals.
• Understand/follow the complete requirements of System Development Life Cycle and assure alignment – definition phase through to proper and complete documentation phase.
• Enhanced changes to business processes, policies, and information systems are delivered by working as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements.
• Execute process redesign and improvement activities, including incorporating "best practices" approaches.
• Required solutions delivered that align with ongoing business strategy.
• Providing advice, guidance, expertise and assistance in the system project decision making process and in the development of system proposals and strategies.
• Maintain existing systems & enhancements to standards agreed with specific business community using product.  Agree and maintain appropriate level of service.
• Apply advanced application design and data modeling skills to lead design and development initiatives.  Business users understand and agree with system's delivery – solutions, response, and fit.
• Project Management: Ensure that project deliverables are met according to specifications and to the satisfaction of the customer.
• Customer Satisfaction: Maintaining cordial relationship with customers. Establish and act on selling opportunities by visiting regular and prospective client businesses.

Who you are:

• Forward-Thinking Problem Solver: You possess an understanding of systems and how all parts influence the whole; you exhibit the curiosity, courage, and clarity needed to promote change that enhances systems and processes.

• Effective Communicator: You excel at providing clear, complete, concise, and accurate information in a variety of written, visual, and verbal forms, including directing or training others in your area of expertise.

• Customer Service Champion: You demonstrate empathy, patience, and positivity while navigating requests and delivering exemplary results.

• Adaptable Professional: You thrive in a dynamic, fast-paced environment and remain composed under pressure.

What you will need:

• Bachelors preferred
• 5-7 years' experience
• Proven mastery – combination of education and application of systems knowledge base
• Business Analyst Skills - Must have strong communication skills with the ability to communicate effectively and clearly, in writing and/or orally, both in one-on-one and group presentation situations.
• Aftersales system support experience is required

Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, hybrid work option, and opportunities for growth and development.