Rostering Coordinator

2 weeks ago

Sunshine Coast, Australia Arthur Care Full time $60,000 - $80,000 per year

About us

Arthur Care provides person-centered services to individuals with a disability. At Arthur Care, we believe that everybody has the capacity or can build capacity to work towards achieving their goals, make their own choices, and feel like a valued member of the community.

Qualifications & experience

  • Relevant qualification in Community Services or related field. Minimum 1 year industry experience would be desirable
  • Proven experience in rostering and/or problem-solving, preferably in a similar industry; excellent communication and negotiation skills; strong organisational skills and attention to detail
  • High level of interpersonal skills including the ability to develop and maintain relationships with staff and participants.
  • Ability to work well under pressure and manage multiple priorities

Tasks & responsibilities

  • In consultation with the General Manager, coordinate the development of rosters for Support Workers that are compliant with rostering guidelines, staff skills and participant needs
  • Roster effectively to ensure staff allocation is within the participants' plans, and all allocated shifts comply with award provisions, as well as ensure that rosters are cost-effective and the use of resources is efficient.
  • Ensure all participant and staff data in the rostering system, is accurate and up to date, and that all changes are monitored and actioned in a timely manner
  • Provide timely and regular information to staff, participants, families, and internal managers, particularly where changes affect service delivery
  • Provide other high-quality administrative and service delivery support to the Service Delivery Manager and General Manager
  • Monitor service cancellations to ensure that cancellations are managed within the NDIA guidelines.
  • Responsible for the provision of accurate and timely payroll data for finance and billing purposes
  • Proactively address and resolve rostering conflicts ensuring minimal disruptions to service delivery, whilst maintaining staff and participant satisfaction
  • Actively keep up to date with service changes in accordance with the NDIS Safeguarding Commission and NIISQ Act and Regulations
  • Required to be on a rotating on-call schedule. Travel and attend meetings, training, or conferences outside the usual span of work hours when required.

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