Case Support Worker – Aged, Disability and NDIS

Position Title: Case Support Worker - Aged, Disability, and NDIS

Position Objective:

This position supports the delivery of Waltja's NDIS and Disability support programs on remote central Australian communities. The Case Support Worker will work to meet program KPIs and requirements within Waltja's organisational values and protocols, and will be based in Alice Springs with regular travel to remote communities.

Accountability:

The Case Support Worker will be accountable to the Program's Team Leader and CEO, and be a member of the Aged, Disability and NDIS team.

Duties and Responsibilities:

• Provide support to elders/people with disability and their carers, consistent with the objectives and requirements of Waltja's programs. Support is to be based upon a strengths-based approach, the principles of self-determination, and respect for Aboriginal people, communities and culture
• Assist Aboriginal elders/people with disability and their carers to access and understand NDIS plans, other support services and resources as required, and to be able to actively engage in community and culture
• Connect participant with NDIS providers, community, mainstream, and other government services
• Support participant in building their skills and confidence in implementing funded supports within the plan
• Ensure regular contact with participant is maintained and recorded
• Prioritise, manage, and administer a caseload/tasks in coordinated, efficient and timely manner
• Act as a Coordinator between the community, the Agency, and service providers in the community
• Assist in promoting broader community understanding and awareness of the National Disability Insurance Scheme
• Assist participant in linking people for the Agency meetings and provider appointments
• Support the Agency to assist people interested in the scheme to obtain and complete the application and to attend appointments
• Complete and provide appropriate and up-to-date documentation related to community visits, travel plans, data reporting, and client/community support provided or requested
• Represent Waltja at conferences, seminars, meetings and community forums
• Identify training and professional needs/opportunities, and undertake training as directed by Management Team
• A commitment to comply with all Waltja Policy and Procedures and Code of Conduct

SELECTION CRITERIA

Essential:

• Qualifications in Social Work or Community Development
• Previous experience in community development work, including case management, community consultation, service delivery, performance and data reporting, and evaluation
• Previous experience working successfully in a dynamic team environment and managing a diverse workload accordingly; proven experience of successful time management in a complex work environment
• A commitment to Aboriginal self-determination, demonstrated ability to relate sensitively and effectively with Indigenous people and demonstrated awareness of the issues affecting Aboriginal children/young people and their families in central Australia
• Demonstrated capacity for strategic decision-making, and initiative to make appropriate decisions when required
• Current NT Driver's License or commitment to transfer current Driver's License to NT immediately upon appointment
• Current NT Working with Children and Vulnerable Persons (Ochre Card) authorization, or the capacity to acquire this within 6 weeks of provisional appointment
• Willingness to undertake a Police Check (for criminal history) – required within 6 weeks of provisional appointment

Desirable:

• Experience working in or with remote central Australian Aboriginal communities
• Experience working with Aboriginal families to assist them to make positive change and/or to address barriers to self-determination
• NDIS, Aged Care experience or relevant qualifications
• Experience driving 4WD vehicles on unsealed roads and in remote areas

SALARY PACKAGE:

Wage: SCHADS Award Level 4-5 (depending upon qualifications): currently starting rate is $44.58/hr

Superannuation: 12.0% standard and trainee rate, Waltja pays 14.0% as bonus for nonsmokers

Travel: $75/night for remote travel

Annual travel bonus: $950 per year

Wellbeing allowance: Up to $800 reimbursement of personal well-being services costs

Equipment: All digital/computer/phone equipment as needed, Swag supplied

How to Apply

Please apply by email to with a current Resume and a Cover Letter addressing the selection criteria. Only applications addressing the selection criteria will be accepted.

Closing date: Monday 17 November 2025

Start date: Immediate start available or January 2026 negotiable

Applications will be reviewed as they are received, please note this position may be filled before the closing date. Previous applicants need not apply.