Service Coordinator

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're looking for an experienced and motivated Service Coordinator to join our team in Mount Isa to be the central point of contact for our customers and technicians, coordinating job requirements, allocating labour, managing work orders, and keeping customers informed every step of the way. This is a Permanent, Monday to Friday role.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
• Flexibility & Work-Life Balance - We prioritize your well-being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life.
• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities - Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture - Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Additional Leave - Area allowances (where applicable).

What you'll be doing:

As a Service Coordinator at Hastings Deering, you will:

• Coordinate daily service activities and technical schedules - Ensure smooth operations by managing service tasks and technician schedules effectively.
• Create, manage and close work orders - Maintain accuracy and compliance with company processes throughout the job lifecycle.
• Maintain strong communication - keep customers updated on quotes, variations, progress, and invoicing.
• Liaise with technicians, parts and workshop teams - Foster collaboration to optimize workflow and efficiency.
• Ensure accurate records - manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency.
• Monitor job progress and resolve delays - Proactively identify issues and implement solutions to keep projects on track.
• Ensure safety and compliance requirements are met - Uphold the highest standards of workplace health, safety, and regulatory compliance.

What you'll need:

A successful teammate will have experience in:

• Qualified and experienced - hold relevant qualifications in Business Administration or similar
• Industry knowledge - previous experience in service coordination, scheduling, or administration within mechanical, automotive, or heavy equipment industries.
• Systems capability - confident with computing, including Microsoft AX and Power BI.
• Safety focused - committed to maintaining the highest standards of workplace health and safety.
• Customer-oriented communicator - highly developed verbal and interpersonal skills with a strong focus on customer service.
• Thrives under pressure - able to perform in a fast-paced environment and consistently deliver on expectations.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you

Apply Now - click the button below.

Enquiries:

Contact: Taylor Collett - Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.