Customer Relations Officer

Are you a people-focused professional with a passion for delivering outstanding customer experiences? We're looking for a skilled and proactive Customer Relations Officer to join our team at the City, where no two days are the same and every interaction counts.

As a key member of our customer experience team, you'll be the first point of contact for a broad range of customer enquiries across multiple communication channels. You'll manage complex and sensitive requests with empathy, efficiency and professionalism – ensuring timely and effective solutions for both internal and external customers.

Location: City of Melville Civic Centre

Salary: $43.30 – $50.84 per hour (including 25% casual loading % Super

Employment Type: 2 Casual positions available

Your responsibilities will include:

• Building strong relationships with customers and stakeholders

• Using CRM systems to accurately record and manage information

• Supporting continuous improvement initiatives and quality assurance practices

• Promoting a strong customer-first culture and contributing to a safe, healthy and inclusive work environment

What We're Looking For

• Proven experience in high-volume contact centres

• Strong communication skills - written and verbal with the ability to listen and respond with empathy

• Solid skills in conflict resolution and problem solving

• A good eye for detail and the ability to manage multiple priorities at once

• Confidence using customer management and digital systems, including Microsoft Office

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Monday, 9 June 2025, 11.59PM AWST.

For further information about this position, please contact: Syed Abdul, Coordinator Customer Relations on ***.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville's benefits

• Be part of an award-winning, Inclusive Employer recognised for creating diverse, accessible, and welcoming workspaces

• Flexible working arrangements

• Free Membership to our LeisureFit Centres

• Free On-Site Parking

• Never work on your Birthday again – by taking advantage of special Birthday leave*

• 6 Weeks Paid Parental Leave + 2 Weeks Return To Work Leave*

• 2 additional days of Annual Leave + Purchased Annual Leave options - take up to 10 weeks off per year*

• Superannuation package co-contribution up to 15%*

• Salary Packaging and Novated Leasing Options*

• Structured and supportive professional development, and study assistance programs*

• Access to Wellness and Employee Assistance Programs

• An active social club to connect with colleagues and make lifelong friends

*Conditions apply. Please reach out for more information.

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of 'plant and machinery' or driving a vehicle is an inherent requirement of the role and other 'high risk' facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.