Casual Customer Relations Officer

1 week ago

Booragoon, Australia City of Melville Full time

SYNOPSIS:
**Casual Customer Relations Officer**
- **$43 - $50 per hour** + 11.5% super*
- **Casual Position**
- _FY25 inclusive of 25% casual loading & dependent on skills and experience_

The City of Melville sits upon the shore of the beautiful Swan River. We are a welcoming and diverse community which enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape. In everything we do, we focus on our values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant and sustainable future.

**We are now seeking a driven and tenacious customer relations professional, with a background in inbound contact centre environments for an exciting opportunity**

This position will give you the opportunity to further grow and reinforce your skills within Customer Relations supported by a well-established on the job development and coaching structure.

A typical day in the role will give you the opportunity to demonstrate excellent verbal and written communications, proficiency with computers and customer relationship management software, resolving simple and complex customer queries and most importantly being part of the team that supports our thriving community.

**If this sounds like the role for you why not apply In submitting your cover letter (max 1 page) we would like to hear more about your experience and skills of the below**:

- Demonstrated experience in a high-volume call centre
- Recent experience in a similar role
- Ability to multi-task
- Understanding of Service Level Agreements (SLA) for an inbound call centre
- Excellent verbal and written communication skills
- Ability to navigate multiple systems simultaneously
- Local government knowledge highly desirable

**Elevate your work experience with the City of Melville’s benefits**
- Professional growth support with our structured professional development and study assistance programs
- Enhance your health and wellbeing with complimentary membership to our LeisureFit centres^, Employee Assistance and Wellness programs
- An active social club to connect with colleagues and make lifelong friends

**For further queries regarding the position, contact**: Syed Abdul - 08 9364 0389 between 2.00 PM and 4.00 PM.

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