Customer Service

1 week ago

Australia PAL Wacol Sime Darby Full time $104,000 - $130,878 per year

Company :

Transport Engineering Solutions Pty Ltd

Palfinger, a division of Sime Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in Australia, Palfinger provides superior technical support, parts availability and after sales service.

We currently have an excellent opportunity for a Customer Service & Sales Support to join our Wacol team. 

About the Role 

Supporting the sales team with day-to-day activities to enable them to successfully deliver a great customer experience.

Key responsibilities include

  • Working with the sales teams to ensure the customer is fully informed on all aspects of their purchase through the sales process, liaising with service partners and workshops

  • Proactive follow up with the customer on receipt of a new order and once the equipment is delivered

  • Provide invoices for all equipment sales promptly on delivery

  • Completing quotes for quick turnaround

  • Maintain CRM Equipment database

About You 

  • Proven experience in a customer service or administrative support role in a technical environment or manufacturing industry

  • Well-developed communication skills - you will be a skilled communicator who connects well and engages others

  • First-rate planning and organisational skills - complemented by a methodical approach and strong attention to detail

  • The knack for problem solving - you'll view problems as opportunities and enjoy taking a creative, innovate and fresh approach

  • Competent in Microsoft applications including Outlook, Word and Excel.

What's on offer:

  • A competitive remuneration package 

  • Access to employee benefits account including discounts on groceries, electronics and more

  • Access to Employee Assistance Program

  • Access to an annual Health and Wellbeing reimbursement program 

  • Permanent full-time position - Monday to Friday

   

The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment.

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