Customer Service Officer

5 days ago

Wacol, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.
**Description**:
We have an exciting opportunity for a Customer Services Officer to join our team in Wacol, reporting to the Trade Service Centre Manager.
As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
Duties
- Provide excellence in customer service and manage the customer journey
- Welcome new and existing customers into showrooms with face-to-face selling
- Actively promote Ausreo's products to generate sales and process orders
- Handle merchandising, stock replenishment and warehouse stock control
- Generate quotations and engage with e-commerce and social media
- Manage Service Centre operations and coordinate production with factory staff
- Coordinate logistics including transport and deliveries
- Communicate effectively with stakeholders and manage difficult customers

Skills & experience
- Strong verbal and written communication skills
- Previous retail, hardware, or trade environment experience highly regarded
- Steel industry experience advantageous but not essential
- Face-to-face selling skills with entrepreneurial spirit
- Highly organised with excellent multitasking and attention to detail
- Strong computer skills and ability to learn new systems quickly
- Team player who can also work independently under pressure
- Current driver's licence essential

Culture People enjoy working in this team because we're committed to building an inclusive and diverse workforce with a 'Safety First' culture. You'll be part of the Ausreo family with opportunities for career development and progression in a dynamic, collaborative environment that embraces the strengths and differences of our people.

**Benefits**:

- Highly attractive base salary package with monthly cash incentives
- No weekend work required
- Career development and progression opportunities
- Dynamic team environment with job satisfaction
- Part of Australia's leading independent concrete reinforcing company
- Inclusive workplace supporting workforce diversity
- Rapid growth company with achievable performance targets

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