General Manager Operations

• Operations and client delivery focus

• Key Leadership role

• Solid client base, growing NFP

This is a career defining role with a highly respected and valued Not for Profit organisation providing accreditation and quality improvement services in the health and human services sectors throughout Australia. The organisation's clients are a diverse range of providers across the entire health and human services continuum from community and disability services, primary, allied and specialist healthcare providers, to secondary and tertiary healthcare organisations.

A leading provider of quality accreditation and certification services throughout Australia the organisation has a large client base with plans to continue its growth strategy over the next 5 years through further diversification of its markets and services. This will be facilitated by the current digital transformation program to move its services to digital platforms which will transform their clients' experience and significantly improve workflows.

The company is seeking a General Manager Operations who will be responsible for managing an Operations Team of 30 staff, through 5 National Managers.

This role reports to the Chief Executive Officer and is a member of the Executive Leadership Team.

Key Responsibilities include:

• Contributing to the Strategic Direction.

• Leading the Operations Teams to achieve financial, operational excellence, and client KPIs.

• Building an inclusive culture to ensure a high functioning Operations Business Unit.

• Engagement with clients and key external stakeholders, such as Government, Regulators, Member Organisations and Peak Bodies.

• Managing the risks that could impact accreditation standards and frameworks, including Safety & Quality.

• Ensuring compliance with legislative and regulatory requirements.

• Managing an operational team deliver business as usual during the digital transformation program.

Key Selection Criteria

We are seeking candidates with:

• Operational service delivery and project management experience, preferably in the Health, or Community Services, or Education, or a related sector.

• Quality Assurance/management and accreditation systems experience.

• Commercial with strong focus on outcomes.

• Excellent stakeholder engagement and communication skills.

• Client and service excellence focus.

• Relevant change management experience in an operational environment.

This role offers a competitive remuneration that includes a base salary, superannuation, and bonus, as well as generous Not For Profit Salary Packaging, increasing your take home pay.

A detailed description of the company, the role and the recruitment process is available. 

For those staff that wish to there is an option to work from home, up to 2 days a week.

For a confidential discussion or additional information please contact Penny Smythe,

on , or

Email:

Alternatively, to submit your application, in strict confidence, please use the Apply Now link.

Your application should include your CV and a Cover letter (no more than 2 pages) that briefly outlines your experience and skills outlined in the Key Selection Criteria.

Applications close: 4th December 2025 at midnight.

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*Please note for all
Australian*
based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.