Director of Client Services
4 days ago
About the Role
This is a front row seat to driving growth in the world of live experiences.
You'll be the one building connections, sparking partnerships, and opening doors with new clients — shaping how Fourth Wall shows up in the market.
Your mission is to help develop new business and nurture long-term partnerships, while also helping to facilitate and spark great creative ideas for clients. You'll bring together commercial know-how with creative vision, turning client briefs into bold solutions that excite and deliver.
From leading tender responses to co-creating concepts alongside our creative team, you'll ensure every client interaction feels seamless, inspiring, and world-class.
The result? Increased revenue, stronger relationships, and a reputation as the go-to partner in live experiences.
What You'll Do
- Drive Fourth Wall's client services strategy, building meaningful partnerships and unlocking new business opportunities across global markets
- Lead tender responses end-to-end — from qualification to pitch — bringing together cross-functional teams to deliver world-class submissions
- Build and nurture trusted relationships with senior marketers, decision-makers, and new clients, creating long-term value and repeat opportunities
- Represent Fourth Wall at industry events, masterclasses, and networking forums, elevating our presence and opening new doors
- Champion the our social media offering, shaping a forward-thinking social and digital offering that cuts through the noise
- Guide the client services team to capture, create, and activate standout work across social and digital channels
- Be present across key project moments — turn-over, pre-production, and on-site — ensuring clients feel supported, valued, and stress-free
- Foster a high-performing, collaborative team culture that reflects the Fourth Wall Way
About You
- Tertiary qualification in business, marketing, sales, public relations, or equivalent experience
- 7+ years in an agency, partnerships, client services, or advertising sales role
- Proven success building relationships, driving growth, and delivering presentations that land with impact
- Experienced in leading tender processes, working with briefs, and shaping creative responses in fast-paced environments
- A confident, strategic communicator who can engage senior stakeholders and guide internal teams with clarity
- Strong commercial acumen with a track record of meeting revenue and growth targets
- Highly organised, proactive, and solutions-driven — able to manage multiple opportunities while staying calm under pressure
- A collaborative leader who mentors with intention and embodies the Fourth Wall Way
- Proficient with G-Suite, Microsoft Office, and modern business systems; digitally confident and future-focused
Why Fourth Wall
Fourth Wall is a creative and innovative powerhouse that thrives on artistry, working with the world's most progressive brands.
We break down the imaginary walls that separate the story from the audience — to captivate, thrill, and unify, across any medium, anywhere in the world.
Join a team where creativity meets precision. Together, we make the impossible happen — and we do it with heart.
Fourth Wall. We break it, so the audience will buy it.
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