Director of Client Services

Company Description

Talent International is a global leader in digital and technology recruitment. With over 300 employees, 10 offices and revenue of AUD $1billion, we are on a mission to build a better world of work for all - and you can be a part of it

We know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some additional perks including a world-class team conference, social events, health and fitness allowance for all you gym goers, industry-leading training, and development programs, oh and 'Friday Drinks' if that's your jam.

Working with Talent, you'll be joining a company with a core value to 'Give a Damn'. We believe in having a positive impact on our people, our community, and our world.

Job Description

Primary Role - Delivery

The primary purpose of this role is as a new business salesperson, selling high margin staff aug services via the SCM020 panel and Federal agreements, developing and growing NSW Government revenue and to build, develop & promote the new staff aug brand. Any outcomes-based work to be referred to Avec using the agreed margin splits.

Secondary Role - Service Line

In addition to this primary responsibility the role will as a secondary priority seek to grow/advance other Talent and Avec Service Lines through effective business development activities, application and engagement.

Territory

Primary targets

• TFNSW
• Department of Education
• TAFE
• Planning

Scope across whole of Government to partner with the Account Directors to identify, uncover, sell and deliver staff aug services via SCM0020 to all NSW Government accounts and assist Commercial Account Directors with any staff aug opportunities.

Key Roles and Responsibilities:

• Win new business from new and existing accounts, increasing revenue across the team
• Implement and execute a Sales Strategy aligned to Talent and Avec's strategic intent in NSW.
• Develop Staff Aug Business, delivery portfolio and key competencies.
• Develop engagement model, methodology and delivery enablers including but not limited to managing "virtual bench" of key accounts optimum functional resource demands
• Identifying key targets and staff org opportunities within a given territory
• Increase the Margin % on existing clients
• Liaise with the Head of Government, Staff Aug MD, Avec team, Talent MD's, and Group Staff in order to optimally leverage delivery and related staff aug opportunities within NSW Government.

* Primary Focus

• Liaison and interaction with clients to build meaningful, profitable long-term commercial engagement.
• Increase Staff Aug brand awareness and generate sales leads through running end-to-end sales networking/client events – at least 1 per quarter.
• Regularly present to the team, Talent business and target clients on the staff aug service offering.
• Minimum 4 days in the office whilst building the new brand and establishing the business, with a minimum of 5 client meetings per week
• Growing sales contacts through identifying existing potential buyers and adding brand new (not on Bullhorn) potential buyers of staff aug services
• Ensure a constructive working environment within which the team can grow and excel.

Work Health and Safety:

• Follow safe work practices and perform all duties in a manner that ensures personal health and safety and the safety of other employees, visitors and guests in the workplace.
• Comply with Talent International's work, health and safety management system, policies and procedures.

Values:

Culture forms an integral part of our Organisation and its success. It is therefore important that you align with our core values.

• Lead the way - We have a passionate desire to carve a unique path in our field. Free of the restraints and agendas of the large consultancy firms, we don't restrict ourselves to one way of thinking and are constantly looking for new ways to deliver.
• Strive for better - We are determined to challenge the status quo and will always look to raise the industry standard. If there's a better way of doing things, we will endeavour to find it.
• Give a damn - Trust is paramount. We have a deep-rooted care for our clients and treat their business on a very personal level. We expect transparency and integrity. Furthermore, people and their wellbeing are at the heart of all that we do.

Job purpose

Develop and Grow the Staff Aug Brand and Business in NSW Government.

Qualifications

Education

Relevant Degree or equivalent work experience

Project Mgt qualification or PMP accreditation advantageous

Experience

• 5 - 10 Years experience in sales in E2E staff Augmentation or professional services
• Proven new business sales experience, winning greenfield accounts and building form $0 to in excess of $500k
• NSW Government experience and selling on the SCM0020 panel
• Ability to write and execute "no" risk SOWs or Core&s
• Commercial acumen re. staff aug services
• Creative customer led solution work shopping
• Presenting to C level down benefits of staff Aug vs contingent and confidently define the differences

Personal attributes and skills

(Competencies)

GENERAL

• Has an entrepreneurial mindset and flare
• Able to articulate core differences between staff aug, contingent and project services
• Track record in terms of Sales in a staff aug or services environment
• Strong financial and commercial orientation
• Experience or ability to develop a services and solution business
• In depth knowledge of IT, Delivery and related systems and practices

BEHAVIOURAL

• A hunter mentality regarding sales
• Strength in building and maintaining relationships
• Planning & Organising
• Strong Interpersonal Skills
• Analytical thinking
• Quality Orientation
• Commercial Awareness
• Creativity and Innovation
• Specialist Knowledge
• Written and oral communication
• Problem solving and Analysis

PROFESSIONAL/TECHNICAL

• Computer Literacy
• Excellent computer skills (MS-Office, MS-Excel, MS-Access, MS-Powerpoint; MS-Word, MS-Project)
• Presentation Skills
• Sales Skills
• Consulting experience
• Project management
• Business acumen

Additional Information

What's in it for you?

• Monthly payment on every placement made, with additional incentives based on value.
• Extra 6 Days Annual Leave - 'Talent Time Out'
• Event based Equity program.
• $80 Monthly phone bill allowance
• $300 Annual Health & Wellbeing voucher
• Monthly Prizes for achieving target.
• 'Talent Anywhere' - work from anywhere in the world for 2 weeks

Sound interesting? If you want to make Talent your next play, please get in touch.