L2 Help Desk Jedi

6 days ago

Notting Hill, Victoria, Australia Ace InfoTech Pty Ltd Full time $60,000 - $90,000 per year

Who is AceIT

Located in Notting Hill we are Jedi on a mission to keep our clients' businesses running smoothly and securely. We provide strategic IT support and consulting to small and medium-sized businesses across Australia. No two days are the same. Our clients need us to go above and beyond, as they rely on us to defend them from being attacked by malicious hacks and faulty network configurations.

This is why we are on the lookout for the next light-saber wielding IT technician who is passionate, energetic and ready to take on the world with us.

Could this be you?

We are looking for another tech geek in disguise who is eager to learn, grow and take on IT challenges like a pro.

  • Have you ever built your own home lab filled with virtual machines and firewalls just to experiment?
  • Do you tweak every setting possible to optimise performance—because "default" just isn't good enough?
  • Are you the go-to person for fixing tech issues—whether it's at home, at work, or even at family gatherings?

If so, we would love to train you to become the professional you are destined to be.

These will be your first battles

As the Level 2 Help Desk Technician, you will deliver outstanding service to our clients with offices across Australia through onsite, email and telephone support. The role requires you to have strong command of the English language and no Chewbacca Wookiee growls.

Some of the cool things you will start off by doing with us:

  • Resolve Help Desk tickets with a focus on efficiency and customer satisfaction
  • Diagnose and resolve desktop, printer and network problems
  • AdministeringMicrosoft 365, Entra ID, and other cloud services
  • Liaising with third-party vendors to resolve complex issues
  • Provide onsite support and training to end users as needed
  • Escalate issues to your team leader and action calls according to agreed SLAs

You will also work on interesting projects, learn new cloud technologies and be provided with on-going training from the best Jedi Masters in the trade.

We are looking for someone who will be a perfect fit for our team, someone who is hungry to learn and excel in this awesome and fast evolving industry. So, if you are ready to hyper-drive your career and get the best industry experience that money cannot buy, then you have to join our team.

Experience and skills required:

  • 2+ years in a similar role
  • Strong time management and problem-solving skills
  • Familiar with common backup solutions
  • Endpoint Management – configuring devices with Intune and applying cybersecurity best practices
  • Windows OS support & troubleshooting (Windows 10/11, Windows Server
  • M365 Administration – managing users, licenses, security, and troubleshooting (Exchange Online, SharePoint, OneDrive, Teams)
  • Networking & Remote Support – troubleshooting LAN/WAN, VPNs, and remote access tools
  • Experience with RMM & PSA tools - ConnectWise is highly regarded
  • Microsoft Security Certification highly regarded

Selection Criteria:

  • It is absolutely crucial that you are ambitious, confident and have a passion for achievement.
  • Must hold a valid Victorian Driver's license and own a car
  • Must have full, unrestricted working rights
  • Applicants without at least 2+ years of experience in a similar role will not be considered.

This opportunity is available on a full-time basis and the salary is commensurate with the role.

Please email us your CV along with a cover letter to Use this opportunity to tell us why we should consider you in 100 words or less.

No agencies please - we got this

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