Customer Service

2 weeks ago

Docklands, Victoria, Australia Gowrie Victoria Full time $60,000 - $80,000 per year
Opportunity for a customer focused administrator to join an organisation that champions quality early learning in this Full time, 12month parental leave cover position. Join our team at The Harbour, with an innovative design and large, natural, urban outdoor space among the Docklands towers, next to the CBD.
  • Full time, 12month parental leave cover role
  • Easily accessible location in the heart of Docklands
  • Salary + super + benefits
The Role
Are you a customer focused administrator who enjoys engaging with the community? Are you interested in working for a values-based not-for-profit that positively impacts the education of children? If this sounds like you, then our Customer Service & Enrolments Officer position could be just what you've been looking for.

Based at the Harbour, you'll play an integral role in our enrolments process end-to-end, where you'll respond to queries, process applications, ensure data is accurate in our systems and work with our marketing team to maximise the interest and uptake of our service offerings.

About You
You are a 'people person' who is comfortable interacting with a diverse range of customers and stakeholders. You'll no doubt have strong administration skills and be committed to providing high-level customer service whilst adopting a continuous improvement approach to your work.

What we're looking for:

• Knowledge and experience in supporting service enrolments

• Willingness to build relationships with staff, children, and families

• Excellent communication skills, both written and verbal, with the ability to adopt a respectful and inclusive communication style

• Knowledge and experience with Qikkids and/or a CMS (Childcare Management System) is desirable

• Early Childhood Education and Care industry knowledge and experience

• Ability to navigate and understand the National Quality Framework (NQF), National Law and National Regulations and our compliance obligations

• Knowledge and experience across the MS Office suite

• Ability to work as part of a team (immediate team and with others across the organisation) and is a role model for engaging and collaborating with families and colleagues

About Us
Operating for over 85 years, Gowrie Victoria is a not-for-profit organisation that provides long day care and kindergarten at six sites across Melbourne. We also have a growing consulting function and an RTO specialising in early learning qualifications.

What we offer
As a not-for-profit organisation that puts people first, we're dedicated to investing in your success offering:

• Professional and career development support

• Paid parental leave and an employee childcare discount of up to 30% off the gap fee

• 17.5% annual leave loading paid in December – when you need it

• Events to recognise the achievements of our team members

• A positive workplace culture and engaged workforce

Does this role sound like you?
Simply click the 'I'm interested' button and attach your resume and cover letter outlining why you think you would be a good fit for this role. For further information on what's it's like to work with us and a position description. Please visit our careers page )

Applications will be reviewed as they are submitted, so don't hesitate to apply

Gowrie Victoria is an equal opportunity employer and a child safe organisation and you can view our commitment to child safety here

You must have a legal right to work in Australia and pass an employee Working with Children Check.

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