Customer Service Representative

2 weeks ago

Docklands, Victoria, Australia Randstad Sourceright AU Full time $77,400 per year

Randstad Sourceright is proud to be partnering with and working alongside a leading FMCG company headquartered in Docklands, Melbourne. This company has multiple manufacturing sites across Australia alongside many well known household brands/products.

Due to this substantial growth they are seeking a number of Customer Service Officers to join the team - full training provided.

Role: Customer Service Representative

Location: Hybrid - 4 days at home, Wednesday's in the Docklands Office, Melbourne

Job Type: Contract - 6 Months (with a view to extend) - Working Holiday Visas welcome

Start Date: Monday 18th August

Hours: Weekly rotating roster between 7am - 6.30pm (7.6hrs per day), Mon - Sat (must be able to commit to one Saturday a month)

Rate: $37ph super

Responsibilities:

  • Manage incoming customer enquiries over the phone

  • Problem solve and deliver customer solutions within SLA's

  • Have professional, concise and accurate communication with customers whilst building relationships

Experience:

  • Customer Service Background - experience working in a call centre

  • Problem solving skills to provide resolutions for customers

  • Excellent communication skills both verbal and written

  • Ability to work on different systems - SAP/CRM experience is advantageous

  • FMCG experience is advantageous

Please apply below and we will be in touch

At Randstad Sourceright we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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