Helpdesk Support

4 days ago

Macquarie Park New South Wales, Australia Worldsmart POS Solutions Full time $60,000 - $80,000 per year

Client Services Officer – join a growing National business

  • Market-leading technology
  • Macquarie Park Location
  • Kick-start your career in IT

Worldsmart POS Solutions provide a complete retail ecosystem to our retailers. We are a national business with offices across the country, and a large national client base.

At Worldsmart, we endeavour to grow our customer's business through our people and technologies,  and we look for people who embody our core values of Honesty, Accountability, Collaboration, and Innovation.

Position overview

We are looking for individuals who want to build a career with a market leading technology company. If you love IT and customer service and have experience working in an independent grocer, you would be an ideal candidate for this role.

As a member of our team, you will report to the State Business Development Manager and work closely with our Installations & Professional Services teams to problem solve and deliver timely and successful outcomes to our customers via phone and online support.

We are searching for motivated individuals with a customer-first mentality.

Core responsibilities include;

  • Supporting the operational requirements of our customers retail stores' software and solution infrastructure.
  • Fielding national support calls and e-tickets from our customers regarding our retail software and hardware solutions.
  • Triage, update and resolve your assigned support tickets through the use of phones and Zendesk
  • Seek to understand, analyse and resolve the reported issue, or escalate to our development team where appropriate.
  • Guide our retailers from initial query to resolution using simple language, whilst documenting troubleshooting methods and resolutions for future reference.

About you

Essential:

  • This is an entry level position and would suit someone who has worked in retail or customer service, combined with recent study/work in an IT environment.
  • Demonstrated exceptional customer service skills.
  • Strong technical knowledge and problem-solving skills
  • Reliable team player, with exceptional listening and collaboration skills.
  • Commitment to honesty, accountability, collaboration, and innovation.

Desirable:

  • Previous experience operating retail or hospitality POS (Grocery Manager or SmartRetail highly regarded).
  • Working knowledge of POS, computer systems and software.
  • Experience in non-scripted support environment/non-traditional ICT role.
  • Experience using Zendesk CRM.

What's in it for you

  • Part of a large and growing International Software Group - Banyan Software
  • Being part of a collaborative team with a commitment to continuous improvement.
  • Access to Volunteering Days, Paid Parental Leave and Study Support.
  • Remuneration incentives to reward your effort and upskilling.
  • Great comradery as part of a large and diverse team.

How to apply

Please apply directly via SEEK. Please note due to the large number of applicants, only suitable candidates will be contacted.

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