Parkville EMR Help Desk Analyst

4 days ago

Parkville, Victoria, Australia The Royal Children's Hospital Melbourne Full time $60,000 - $90,000 per year
  • Hub of medical precinct in Parkville, Melbourne
  • Challenging and rewarding work environment
  • Friendly and supportive team environment
About the Role:What you'll achieve:
  • Responds to incidents report by end users. Incidents may include, but are not limited to workflow issues, application errors, and user access;
  • Actively monitor, resolve, troubleshoot and report incident and service requests to provide a responsive and agile day to day support service that meets the needs of all users;
  • To maintain a high degree of customer service for all support queries and adhere to team processes;
Your skills and experience:
  • Responds to incidents report by end users. Incidents may include, but are not limited to workflow issues, application errors, and user access;
  • Actively monitor, resolve, troubleshoot and report incident and service requests to provide a responsive and agile day to day support service that meets the needs of all users;
  • To maintain a high degree of customer service for all support queries and adhere to team processes;
What we offer:
  • Salary Packaging - Increase your take home pay
  • Culture of continuous improvement
Other requirements:
  • Current National Criminal Record Check, or willing to obtain
  • Valid Working with Children Check
  • Compliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure
Application process:

The Royal Children's Hospital Melbourne

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