Sales Assistant Manager

*APPLICANTS MUST BE CURRENTLY RESIDING IN AND HOLD PERMANENT RESIDENCY IN WESTERN AUSTRALIA*

Candidates based in Australia are required to submit thorough documentation upon employment. Please note that working visas do not meet the qualification criteria.

About Railbookers:

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We're a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don't spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we're so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.

Job purpose:

We are looking for an experienced and motivated individual to help lead our Railbookers Account Executive teams. This is a hands-on inside sales role that will be responsible for providing strong support to the Inside Sales management team and leadership to the growing team of Account Executives. Sales goals are achieved by training and coaching employees in real time to develop their selling skills, and by effectively managing their sales business and pipeline. This individual will work closely with various other departments to ensure a high quality of customer care as well as high conversion rates. The ideal candidate will have a proven track record of sales success and demonstrate an aptitude to develop and coach others to equal levels of success.

Duties and responsibilities:

• Availability to work hours aligned with
  Western Australian
  trading hours are essential
• Manage a team of Account Executives.
• Responsible for providing strategic direction and coaching for the sales team including reviewing metrics and performance development, to ensure achievement of sales goals and our core KPI's.
• Deliver remote side by side coaching, consistently monitoring Account Executive calls and sales skills to assess areas for improvement.
• Take over calls to help close sales and be available to assist on calls when an Account Executive appears to need assistance.
• Conduct regular outbound calls (agent bookings, Top Travel Agents, agent open quotes, etc)
• Monitor call queue and track inbound calls. Keep agents aware of inbound calls, calls waiting and abandonment rate.
• Monitor agent activity and status to ensure maximum productivity, driving the team to make outbound calls when inbound call volume decreases.
• Motivate and encourage Account Executives through regular communication and feedback.
• Contribute toward and lead weekly sales trainings when required.
• Conduct regular 1-2 and 3-1 sessions with Account Executives.
• Lead new hire training sessions when required.
• Collaborate with the training department to assist in the improvement of employee development.
• Suggest ideas for contests, awards and themes that increase agents' loyalty and focus.
• Take ownership of escalated customer care cases.
• Fix system and build errors to ensure the team can function without reliance on support departments.
• Other duties may be assigned.

Qualifications:

• Strong phone presence and experience handling dozens of calls per day
• Strong written and verbal communication skills, ability to effectively communicate at all levels of an organization internally, as well as communicating with external representatives such as TA's
• Working knowledge of Microsoft Outlook, Word and Excel or similar
• Previous experience in the training and coaching of sales agents preferable
• In-depth knowledge and understanding of the sales process
• Energetic, positive attitude and team-player, with a desire to win mentality

What we offer:

• Work from Home
• Generous PTO Package
• Bonus and Incentive Plans
• Superannuation Contributions
• Work Away from Primary Location
• Familiarization Trips (Get paid to experience our vacations)
• Employee and Family/Friend Travel Discounts
• Fitness Expense Reimbursement
• Corporate Discounts through Working Advantage
• Employee Referral Bonuses
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)