Data Entry/Administrative Assistant

About Active Utilities / Watts Energy

Active Utilities (AU) is Australia's leading independent provider of tailored utility solutions for multi-tenant buildings, fostering comfortable, sustainable, and cost-effective living and working spaces. We deliver a large range of services, including electricity, hot water, and air conditioning networks, as well as sustainable solutions like renewable energy and EV infrastructure. Watts Energy, acquired by Active Utilities in September 2021 , is a Queensland-based company with over 30 years of experience providing comprehensive electricity, water, and gas services, focused on delivering exceptional customer service.

The Opportunity:

The Data Entry/Administrative Assistant plays a crucial role in maintaining accurate and organised records within the organisation. You'll be working in our Brisbane team, collaborating with stakeholders across every aspect of our business to support the delivery of Watts Energy projects and Active Energy programs. This includes driving continuous improvement, new business growth, and customer retention initiatives. A key aspect of your role will involve adapting current processes to increase workload efficiency and customer turnaround time.

What You'll Be Doing (Key Responsibilities):

• Accurately input meter readings, complete monthly account splits, and manage tenant changes efficiently.
• Conduct city meter runs when required, ensuring precise data compilation.
• Handle client communications, answering inquiries, and maintaining positive customer/supplier relationships.
• Proactively identify and implement process improvements for increased efficiency and customer turnaround.
• Ensure organized record-keeping, strictly adhering to privacy and data entry policies.
• Work collaboratively within the team, supporting internal projects and new system adoption.
• Demonstrate a solution-oriented approach and overall business-ownership mindset.

What You'll Bring (Skills & Experience):

• Proven experience in data entry and administrative roles, showcasing accuracy and efficiency.
• Prior experience in a customer-facing role.
• Experience in handling multiple tasks concurrently without compromising accuracy.
• Excellent communication and interpersonal skills (verbal & written) to professionally deal with internal and external parties.
• Ability to work effectively both independently and as a productive team member.
• Good time management and organisational skills.
• Capacity to prioritise and manage workload autonomously.
• Motivated to learn, quick to understand new processes, and adjust quickly to change.
• Willingness to learn.

Desired (Advantageous):

• Familiarity with meter reading processes, monthly account splits, and tenant change procedures.

Why Join Us?

• Dynamic company in a unique market space with high growth and strong backing.
• Flexible working environment with competitive rewards and incentives.
• Comprehensive wellness program (EAP, flu vaccinations, gym access, extra leave days).
• Unique lifestyle perks such as discounted home cleaning.
• Employee referral program and EV Salary packaging.
• Convenient location.
• Work within a friendly and dedicated team.

Our Values:

At Active Utilities, we live by: Synergy, Perseverance, Adaptability, Respect, and Knowledge Sharing. We foster a culture of collaboration, resilience, integrity, and continuous learning, valuing every individual's contribution.

Quality, Safety and Improvement:

All Active Utilities employees have a responsibility and accountability to contribute to the organisation's commitment to Quality, Safety and Improvement by: Acting in accordance with all relevant Safety and Quality policies and procedures; identifying risks and reporting; participating in quality improvement programs; and adhering to Work Health and Safety (WHS) legislation and regulations.

Apply Now: If you are a driven Data Entry & Administration Assistant ready to make a significant impact within an innovative Australian company, we encourage your application. Please submit your resume and a cover letter detailing your alignment with this role and Active Utilities' values via the link below.

Active Utilities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.