Operations Coordinator

Serco is a place where you can grow

This role is a fully remote work from home role, however a Queensland location is perfect as there may be occasional travel to sites.

Working Hours & Roster Pattern

Roster Cycle: 6-week rotating schedule

Possible Daily Start Times (local / AEDT):

• 5:00 am – 1:00 pm (6:00 am – 2:00 pm AEDT)
• 8:00 am – 4:00 pm (9:00 am – 5:00 pm AEDT)
• 2:00 pm – 10:00 pm (3:00 pm – 11:00 pm AEDT)

On-Call & Weekend Work:

• One week every six, you will be on call on Saturday
• During that same week, you will work Sunday 12:00 pm – 8:00 pm (11:00 am – 7:00 pm AEDT)
• Friday of that week will be your rostered day off

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer you headroom to grow and flexible benefits that suit your life and career, including:

• Supportive, inclusive workplace culture
• Flexible work arrangements and leave policies
• Opportunities for career development and upskilling
• Access to Employee Networks promoting diversity and inclusion
• Health and wellbeing support, including Employee Assistance Programs
• Secure, long-term government-backed contracts

Make an impact at Serco

As an Operations Coordinator in our Defence team, you'll support the Regional Leadership in managing workforce performance across sites in Southern Queensland, including Amberley, Oakey, and Cabarlah bases. In this role, you'll provide critical administrative and coordination support to optimise workforce management, ensuring operational effectiveness across the region.

• This role requires the applicant to be an Australian Citizen due to security clearance requirements.
• As an Operations Coordinator, you'll make a positive impact by:
• Assisting with workforce management, leave approvals, and compliance.
• Supporting payroll processes to ensure accurate rostered hours and resolving queries.
• Optimising rosters and filling vacancies in collaboration with workforce teams.
• Coordinating recruitment, onboarding, and offboarding processes.
• Managing workforce data and providing reports to Operations and Regional Managers.
• Building and maintaining strong relationships with internal and external stakeholders.

Serco is a place for you

To be successful in this role, you'll have:

• Strong organisational, time management, and data management skills.
• Experience in handling complex administrative functions and 24/7 rostering in a fast paced environment.
• Excellent interpersonal and communication skills.
• The ability to manage competing demands and meet deadlines with high-quality output.
• Proficiency in MS Office and technologies like Power BI.
• Experience in a clinical or defence environment (highly regarded but certainly not required).

As a fast-growing global company, Serco offers long-term opportunities across a range of industries, including Defence, Health and more. You'll benefit from trusted leadership, a flexible approach to work, and a culture that values diversity and inclusion.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to address complex challenges around the world, including those in Australia, New Zealand, and Hong Kong.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, & Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime and Community Services.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

Impact a better future at Serco.