Customer Experience Officer

17 hours ago


Melbourne, Victoria, Australia Signorino Tile Gallery Full time $60,000 - $90,000 per year

About Signorino

Signorino is Australia's premier supplier of high-quality natural stone, terrazzo, and porcelain surfaces. We pride ourselves on offering the most luxurious tiles and stone in the market, earning a reputation for excellence.

We are an Australian-owned and operated company with a proud history and a strong, friendly, and hardworking culture. We value excellence and teamwork, and we seek individuals who share our commitment to these values.

The Opportunity

We're looking for a passionate
Customer Experience Officer
to join our Stone Gallery team. As the first point of contact for our clients, you'll play a pivotal role in delivering seamless, high-quality experiences that reflect the premium nature of our products and brand.

This is more than a customer service role—you'll be supporting both retail and commercial customers with production information and support in selection, and working closely with our sales team to ensure every client interaction exceeds expectations.

What You'll Be Doing

Customer Service & Experience

  • Engage with clients through inbound and outbound calls, emails, and in-person interactions
  • Understand client needs and provide expert recommendations on our stone products
  • Conduct follow-ups to ensure customer satisfaction and resolve any issues promptly

Sales Support

  • Assist the sales team with preparing quotations, orders, and product documentation
  • Process transactions including payments, receipts, credits/refunds, and collections
  • Maintain accurate records of all client interactions

Product Knowledge & Administration

  • Maintain up-to-date knowledge of showroom stock, industry trends, and product innovations
  • Manage administrative tasks including data entry, documentation, and reporting
  • Keep client records organized and current

What We're Looking For

Essential

  • Previous experience in customer service and/or retail
  • Excellent interpersonal and communication skills
  • Strong organisational abilities with exceptional attention to detail
  • Problem-solving mindset with the ability to think creatively
  • Comfortable working both independently and as part of a team
  • Proficiency in MS Office applications (SAP experience advantageous)
  • Flexibility to work weekends and evenings as required by gallery hours

Highly Desirable

  • Knowledge of or genuine interest in the stone industry
  • Understanding of different stone types, their characteristics, and applications

Our Values

We're looking for someone who embodies our core values:

  • Customer Obsessed
  • You put customers first and exceed expectations
  • One Team
  • You share knowledge and support your colleagues
  • Make it Count
  • You deliver on commitments and take accountability
  • We are Fanatical
  • You bring passion and pride to everything you do
  • Be You
  • You respect diverse perspectives and welcome constructive feedback

Why Join Signorino?

Join a company where every voice matters, excellence is celebrated, and you'll work with Australia's finest stone products. You'll be part of a supportive team environment where your contributions directly impact client satisfaction and business success.

Ready to Apply?

If you possess the necessary skills and experience and are excited about this opportunity, we are eager to hear from you Apply now to become part of the Signorino family.

Signorino is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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