Development Services Officer

Provide specialist advice, manage complex applications and case manage for customers providing solutions for land development requirements.

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we're focused on understanding and meeting our customers' expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

This role is responsible for supporting customer growth by managing complex requests involving multiple service applications, administering SA Water frameworks that assist the Development Industry, and providing proactive customer engagement throughout the process.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

• Analyse and manage complex, interrelated service applications for developments and work with the customers and internal stakeholders to determine the requirements to facilitate a successful connection.
• Identify and action non-standard work for estimation of costs and ensure correct fees are passed on to the customer.
• Provide expert & accurate information/response to customers and relevant stakeholders, within specified timeframes in an empathetic, timely and tailored manner.
• Review Final Plans uploaded to the State Planning Commission to facilitate clearance of SA Water requirements and allow for creation of new titles, confirming easements are correct.
• Deliver professional, clear and accurate customer service and advice across all functions undertaken in the Development Services Team.
• Identify and participate in service and business improvements and procedures and process documentation is current and supports the delivery of water/recycled water and sewerage services to SA Water customers.

Your success in this role will come from:

• Qualifications in Customer Service, Business Administration or Land Development related field, or equivalent extensive demonstrated experience
• Experience in IBM Maximo applications
• Demonstrated experience in the provision of exemplary customer service and telephone techniques
• Understanding the principles of water and sewerage design and construction
• Demonstrated understanding of the Waterworks and Sewerage Act legislation and corporate policies relating to land developments, mains extensions and connections
• Attention to detail and accuracy

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries or for a copy of the Position Description, please contact Tracy Rayan from the Talent Acquisition team

Applications close 4pm, 19 September 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.