Online Sales Support

Join our Retravision Online Team

About the role

We're on the hunt for a full-time tech-savvy, motivated customer service pro to join our top-rated (and rapidly growing) online sales team. The role will be located at our Bunbury Support office (above Bunbury Retravision).

As a vital part of our digital crew, you'll be at the heart of delivering an exceptional shopping experience to our online customers —offering outstanding customer support and sharing your expert knowledge of our products.

If you're passionate about helping people and thrive in a fast-paced environment, we want to hear from you

What you'll be doing

• Provide friendly and attentive phone, email, and chat support to ensure our online customers have a positive shopping experience
• Accurately process order transactions
• Maintain minor digital assets in an accurate and timely manner

What we're looking for

• Permanent work rights in Australia

(NB. we are not an approved business sponsor and therefore unable to sponsor applicants)

• Previous experience in a sales or similar online support role
• Flexibility across retail trading hours including weekends, late night trading and school holidays
• Excellent communication and interpersonal skills with a friendly and approachable manner
• Numerical skills and the ability to accurately handle cash and process online sales transactions
• A positive, team-oriented attitude and the ability to work collaboratively with others
• Ability to pass a Pre-Employment Medical and Drug and Alcohol screen
• A valid current Western Australian Driver's Licence
• Police Clearance (less than 2 months old)
• Demonstrated understanding of workplace, health and safety

What we offer

At Dorsett Retail Pty Ltd, we value our employees and offer a range of benefits to support you including on the job training, flexible scheduling, an employee assistance programme (EAP) and Retravision staff discounts. We also provide a supportive and inclusive work environment where your contributions will be recognised and rewarded.

About Us

Retravision is an Employer of Choice and has been a household name since 1961 boasting over 20 stores across Western Australia, South Australia, Northern Territory and Tasmania.  Together with our easy-to-use online store, Retravision has made electrical and appliance shopping easy and affordable for everyone, and we are currently Australia's fastest growing Appliance Retailer and hold the highest rating of any Appliance Retailer in Australia on both Google and Product Review.

With a strong focus on customer service and innovation, we are committed to providing our customers with an exceptional shopping experience. Our team of passionate and dedicated professionals work together to drive the success of our business and achieve our vision of becoming the preferred retail destination for our customers.  With a commitment to going the extra mile in everything we do, Retravision continues to grow, making us one of Australia's most popular and trusted electrical and home appliance retailers.

Retravision is a big group with a family feel, and we are proudly a fourth-generation family business, with three generations of the Dorsett family currently working within the group.  The Dorsett family are well known and respected within the community.  Dorsetts currently employ approximately 190 staff.

How to Apply

Apply now to join our dynamic team and be a part of our mutual continued growth and success.

To apply please click the "apply" button above. Maximise this opportunity by sending through a:

• tailored resume AND
• cover letter addressing the criteria listed above and why you would be perfect for the role.

Applications close: 5.00pm Monday 03 November 2025.

We reserve the right to close this vacancy early if suitable candidates are found.

Only shortlisted candidates will be contacted.