Administration Officer

3 days ago

Sunshine Coast, Australia The BUSY Group Full time $72,000 per year

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role

We are seeking a proactive Administration Officer to provide essential support for the Self-Employment Assistance (SEA) program. Reporting directly to the Program Manager, you'll play a key role in ensuring smooth program delivery and supporting participants on their business journey.

Your responsibilities will include:

  • Working collaboratively with candidates, mentors, and the SEA team to provide timely and effective support.
  • Accurate administration of our CRM and compliance with system requirements.
  • Data analysis and report preparation to enhance and streamline business processes.
  • Managing participant intake and onboarding, ensuring accurate advice on eligibility, enrolment, and program requirements.
  • Handling inbound customer service calls and conducting quality outbound calls within agreed timeframes.

This position is offered as a full-time fixed-term contract until 30 June 2027, with the potential for extension. While ideally full-time, we are open to considering part-time applicants. The role will be based in our Maroochydore, Noosa or Caloundra offices.

BUSY Benefits…

  • Competitive, above award salary; Circa $65k + super + bonus
  • Flexible and Hybrid work options
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Tools of the trade to support your individual role

About you...

  • Confidence working within tight timeframes and meeting deadlines.
  • Strong problem-solving skills and the ability to exercise sound judgement.
  • Proven administration and customer service experience, with the ability to build and maintain strong relationships.
  • Competence in using workplace systems and CRM tools.
  • The ability to obtain a Blue Card and National Police Check (with no disclosable outcomes).
  • A current open driver's licence.

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.  The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.

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