Customer Care Officer

Department: Sport & Recreation

Type: Casual

Posted: 21 October 2025

Closes: 21 November 2025

THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?

If so, here's your opportunity to join YMCA SA as a Customer Care Officer. As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. Based at Port Lincoln Leisure Centre, you'll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services. You'll also be joining a vibrant and supportive team to deliver excellent customer service.

KEY RESPONSIBILITIES

• Provide excellent customer service, responding to enquiries in person, on the phone and via email
• Assist with membership sales, program information and general administration
• Manage cash handling, POS transactions and café or merchandise sales
• Support the smooth daily operations of the centre, including acting as the primary contact for customers
• Maintain knowledge of services, bookings, events and emergency procedures

REQUIREMENTS FOR THE Y

Successful candidates will also have, or be willing to obtain:

• National Police Check (issued in the last 6 months)
• DHS Working With Children Check
• International Criminal History Record Check (if worked/lived overseas in the last 5 years)
• HLTAID009 Perform CPR or equivalent

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.
• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Nathan Reichstein on or at

Does this sound like you? Please submit your resume and cover letter

You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 21th November 2025.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened to make sure the right people are in the right roles.

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.