Client Partner, Director

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organisations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

ABOUT THE ROLE

This is a senior leadership position that will serve as the Client Partner for two of Slalom's most significant corporate clients in Brisbane. You will be responsible for driving strategic growth, building executive-level relationships, and delivering transformative solutions that align with client priorities and Slalom's vision.

The individual in this role will serve Slalom's current clients as a trusted partner, building and executing customised account plans and predictable sales engagement processes. Successful candidates must thrive in a people-based culture and be passionate about identifying new client opportunities and growing the Slalom brand. We are looking for a thoughtful, high-energy, solution and customer-centric individual to drive the growth within our portfolio. You will be a key partner with our practice leaders and subject matter experts to develop next generation solutions that enable our clients to realise their most strategic initiatives.

WHAT YOU'LL DO

Strategic Partnership & Client Leadership

• Serve as a trusted advisor to customer executives and leaders, influencing strategic direction and identifying opportunities where Slalom can drive their business objectives
• Stay ahead of industry trends, best practices, and business levers relevant to your client portfolio
• Build deep understanding of how Slalom's practice areas can create integrated solutions for complex client challenges

Business Development & Growth

• Own and execute customised account plans that drive predictable revenue growth and expand Slalom's footprint
• Lead the full sales cycle: relationship development, opportunity qualification, solution design, pursuit management, proposal development, and contract negotiation
• Collaborate with capability leaders and sales executives to develop winning account strategies and innovative offerings
• Identify white space opportunities and support shaping the evolution of Slalom's service offerings in the market
• Manage a robust sales pipeline and respond strategically to RFPs and client service requests

Delivery Excellence & Client Satisfaction

• Partner with global and local capability and practice teams to deliver exceptional outcomes that exceed client expectations
• Oversee delivery quality across all engagements within your portfolio
• Directly lead strategic programs or projects within your accounts, aligned to your consulting skillset
• Drive continuous improvement through client feedback and satisfaction surveys

Account & Financial Management

• Own P&L responsibility for assigned accounts, meeting revenue and utilisation targets
• Maintain billable utilisation in line with role and level expectations
• Ensure operational excellence through proper account administration, including charge codes, billing, and internal processes

WHAT YOU'LL BRING

Experience & Proven Success

• Multiple years in consulting or professional services, with demonstrated success growing and managing client revenue portfolios
• Strong delivery leadership background, including program and project management across complex, multi-workstream engagements
• Track record of P&L ownership and achieving revenue targets
• Proven history of driving both client satisfaction and employee engagement

Relationship Building & Executive Presence

• Proven ability to establish and nurture relationships with customer executives and leaders
• Executive presence and credibility to influence decision-makers and navigate complex stakeholder environments
• Exceptional communication skills with the ability to adapt your approach across all levels of an organisation

Strategic & Technical Capabilities

• Business and technical acumen to envision innovative solutions in partnership with Slalom's capability leaders
• Strong negotiation, conflict resolution, problem-solving, and decision-making skills
• Comfort operating in ambiguity and driving clarity for clients and teams

Cultural Fit

• Passion for building relationships and developing talent
• Collaborative mindset with a track record of working across diverse, matrixed teams
• Commitment to Slalom's values and fiercely human approach to business

OUR VALUES

Our culture and values reflect each individual Slalomer. We are dedicated to encouraging workplace diversity and ensuring all our people, from any background can contribute to their full potential. We wish to build a team that echoes the diversity of the communities we serve, and our values are an active part of our every-day, guiding our decisions.

WHAT KEEPS US HERE

Our Sydney office knows the important of a good work/life balance. We have the freedom to be ourselves when life gets in the way. We make a big effort to bring everyone together and allow space when space is needed. We believe in helping each other thrive in work and life and are proud to invest in benefits that include holistic wellbeing, meaningful allowances and investment in our team's professional, technical and personal growth.

Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.